Hiver vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers fewer features (70 vs 74) and more integrations (14 vs 8). Starting price: Hiver at $25/mo vs Lime Connect at $130/mo. Hiver has 66 unique features while Lime Connect has 70 unique features, with 4 features in common.
| Hiver | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 74 |
| AI-Powered Features | 14 | 7 |
| Starting Price | $25/mo | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 14 | 8 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI Assistance (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Hiver | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (8 vs 6)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Custom Reports | ||
| Dashboards | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
CRM (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Contact Details |
Channels (4 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 6)
| Feature | Hiver | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (0 vs 14)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Hiver AI (13 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 9)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (2 vs 3)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Audit Log | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Self-Service (3 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 5)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Additional Success Services | ||
| Chat Support | ||
| Custom Build Hours | ||
| Dedicated Account Manager | ||
| Onboarding Assistance | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (4 vs 3)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Custom Roles | ||
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Lime Connect |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (66)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 46 more unique features
Only in Lime Connect (70)
Actions
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
Chat Inactivity Prevention
+ 50 more unique features
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