Hiver vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers fewer features (70 vs 143) and fewer integrations (14 vs 17). Starting price: Hiver at $25/mo vs Tidio at $24.17/mo. Hiver has 67 unique features while Tidio has 140 unique features, with 3 features in common.
| Hiver | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 143 |
| AI-Powered Features | 14 | 26 |
| Starting Price | $25/mo | $24.17/mo |
| Pricing Tiers | 4 | 7 |
| Integrations | 14 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (0 vs 18)
| Feature | Hiver | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground | ||
| Lyro Smart Actions |
Analytics (8 vs 19)
| Feature | Hiver | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Analytics for Conversations | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Custom Reports | ||
| Customer Satisfaction Measurement | ||
| Dashboards | ||
| Data Comparisons | ||
| Flows Performance Analytics |
Apps (5 vs 2)
| Feature | Hiver | Tidio |
|---|---|---|
| Basic Integrations | ||
| Desktop App | ||
| Hiver API | ||
| Integrations | ||
| Mobile App | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 18)
| Feature | Hiver | Tidio |
|---|---|---|
| Approvals | ||
| Auto Solve Tickets | ||
| Auto-responders | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Assignment | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Business Hours | ||
| Busy Operator Response Flows | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| FAQ Flows Templates | ||
| Flows |
CRM (0 vs 2)
| Feature | Hiver | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Channels (4 vs 0)
| Feature | Hiver | Tidio |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Tidio |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 17)
| Feature | Hiver | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Customization (0 vs 9)
| Feature | Hiver | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | Hiver | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (0 vs 11)
| Feature | Hiver | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Hiver AI (13 vs 0)
| Feature | Hiver | Tidio |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 6)
| Feature | Hiver | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | Hiver | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (0 vs 2)
| Feature | Hiver | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | Hiver | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Notification (0 vs 1)
| Feature | Hiver | Tidio |
|---|---|---|
| Personal Notifications |
Productivity (0 vs 1)
| Feature | Hiver | Tidio |
|---|---|---|
| Macros |
Security (2 vs 6)
| Feature | Hiver | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Self-Service (3 vs 0)
| Feature | Hiver | Tidio |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Social Media (0 vs 3)
| Feature | Hiver | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (3 vs 9)
| Feature | Hiver | Tidio |
|---|---|---|
| Account Reviews | ||
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Onboarding Assistance | ||
| Slack Support | ||
| Training Sessions |
Team Management (4 vs 0)
| Feature | Hiver | Tidio |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 7)
| Feature | Hiver | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Contacts | ||
| Create Tickets from Chats and Emails | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Switch Ticket Ownership | ||
| Tags | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets | ||
| Tickets History |
Unique Features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 47 more unique features
Only in Tidio (140)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 120 more unique features
Want to build your own alternative to Hiver or Tidio?
Analyze it with Reap