Hiver vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 52) and more integrations (14 vs 1). Starting price: Hiver at $25/mo vs tawk.to at $1/mo. Hiver has 68 unique features while tawk.to has 50 unique features, with 2 features in common.
| Hiver | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 52 |
| AI-Powered Features | 14 | 2 |
| Starting Price | $25/mo | $1/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 14 | 1 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| AI Agent | ||
| Automated Translation |
Analytics (8 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Analytics & Monitoring (0 vs 6)
| Feature | Hiver | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Apps (5 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automated Triggers | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Scheduler | ||
| Skill-based Routing |
CRM (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| CRM |
Channels (4 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Commerce (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (0 vs 3)
| Feature | Hiver | tawk.to |
|---|---|---|
| File Transfer | ||
| Group Messaging | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | Hiver | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Remove Branding |
Data Management (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| JavaScript API |
Engagement (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Hiver AI (13 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integrations (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| 100+ Integrations |
Localization (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Mobile (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | Hiver | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| Conversation Tags | ||
| Departments |
Performance (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| High Load Dashboard |
Productivity (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Canned Shortcuts |
Reporting (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Detailed Reporting |
Security (2 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Secure Encryption |
Security & Control (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Domain Restriction |
Self-Service (3 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Support Management (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | Hiver | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (4 vs 4)
| Feature | Hiver | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Custom Roles | ||
| Out of Office (OOO) | ||
| Tag & Assign Conversations | ||
| Team Management | ||
| Unlimited Agents | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | tawk.to |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
UI Customization (0 vs 3)
| Feature | Hiver | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | Hiver | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in Hiver (68)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 48 more unique features
Only in tawk.to (50)
AI Agent
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Chat Pages
Dashboard
CRM
Remove Branding
+ 30 more unique features
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