Hiver vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 45) and more integrations (14 vs 10). Starting price: Hiver at $25/mo vs Stonly at Contact Sales. Hiver has 68 unique features while Stonly has 43 unique features, with 2 features in common.
| Hiver | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 45 |
| AI-Powered Features | 14 | 3 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 14 | 10 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Hiver | Stonly |
|---|---|---|
| AI Agent Assist | ||
| AI Answers |
Analytics (8 vs 7)
| Feature | Hiver | Stonly |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Content Health | ||
| Custom Reporting | ||
| Custom Reports | ||
| Dashboards | ||
| Feedback | ||
| Full-path Analytics | ||
| Pageview Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Surveys | ||
| User-level Analytics |
Apps (5 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 2)
| Feature | Hiver | Stonly |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Unlimited Triggers | ||
| Workflow Editor |
Channels (4 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| Collaboration Tools | ||
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Content Creation (0 vs 9)
| Feature | Hiver | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | Hiver | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Customization (0 vs 3)
| Feature | Hiver | Stonly |
|---|---|---|
| Custom Design | ||
| In-guide Variables | ||
| White Label Options |
Deployment (0 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| The Widget |
Export (0 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| Export Guides as PDF |
Hiver AI (13 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 2)
| Feature | Hiver | Stonly |
|---|---|---|
| API Access | ||
| Content Migration |
Localization (0 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| Auto-Translate |
Optimization (0 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| SEO Optimization |
Security (2 vs 3)
| Feature | Hiver | Stonly |
|---|---|---|
| Access Rights | ||
| Advanced Team Rights Management | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| SSO |
Self-Service (3 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 2)
| Feature | Hiver | Stonly |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Customer Success | ||
| Onboarding Assistance | ||
| Priority Support |
Targeting (0 vs 1)
| Feature | Hiver | Stonly |
|---|---|---|
| Content Segmentation |
Team Management (4 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Stonly |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (68)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 48 more unique features
Only in Stonly (43)
AI Agent Assist
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
WYSIWYG Editor
+ 23 more unique features
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