Hiver vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 46) and more integrations (14 vs 6). Starting price: Hiver at $25/mo vs Smartsupp at $14/mo. Hiver has 67 unique features while Smartsupp has 43 unique features, with 3 features in common.
| Hiver | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 46 |
| AI-Powered Features | 14 | 10 |
| Starting Price | $25/mo | $14/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 14 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 10)
| Feature | Hiver | Smartsupp |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
Analytics (8 vs 7)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Analytics for Conversations | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Conversation History | ||
| Custom Reports | ||
| Customer Satisfaction Rating | ||
| Dashboards | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Visitor Insights |
Apps (5 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 8)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Automatic Messages | ||
| Automatic Segmentation | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbot Flows | ||
| Chatbots | ||
| Custom Objects | ||
| Handover to Human Operator | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Message Automation | ||
| Multi-Language Chatbots |
Billing (0 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Channels (4 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 4)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customization (0 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Hiver AI (13 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| API & Data Exports |
Management (0 vs 7)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Productivity (0 vs 2)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Sales (0 vs 2)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (2 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 1)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Account Manager | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Smartsupp |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 47 more unique features
Only in Smartsupp (43)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 23 more unique features
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