Hiver vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 28) and more integrations (14 vs 1). Starting price: Hiver at $25/mo vs Pure Chat at $49/mo. Hiver has 69 unique features while Pure Chat has 27 unique features, with 1 features in common.
| Hiver | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 28 |
| AI-Powered Features | 14 | 0 |
| Starting Price | $25/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 14 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
Analytics (8 vs 4)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Custom Reports | ||
| Dashboards | ||
| Realtime Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Visitor Tracking |
Apps (5 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Trigger-Based Actions and Alerts |
Channels (4 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| File Transfer | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Core (0 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customization (0 vs 3)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images |
Forms (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Hiver AI (13 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Information (0 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Engagement Hub | ||
| Integrations |
Management (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Mobile (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Productivity (0 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Canned Responses |
Security (2 vs 2)
| Feature | Hiver | Pure Chat |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| SSL Security | ||
| Security Roles |
Self-Service (3 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Social Media (0 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Support (3 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Visitor Intelligence (0 vs 1)
| Feature | Hiver | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in Hiver (69)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 49 more unique features
Only in Pure Chat (27)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
Mobile-Optimized Chat Widget
+ 7 more unique features
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