Hiver vs MightyCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers fewer features (70 vs 98) and more integrations (14 vs 5). Both start at $25/mo. Hiver has 67 unique features while MightyCall has 95 unique features, with 3 features in common.
| Hiver | MightyCall | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 98 |
| AI-Powered Features | 14 | 2 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 14 | 5 |
| Shared Features | 3 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
Analytics (8 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Analytics & Reporting (0 vs 11)
| Feature | Hiver | MightyCall |
|---|---|---|
| AI Call Summaries | ||
| Auto Dialer Campaigns Report | ||
| Call Center Dashboard | ||
| Call Center Reports | ||
| Call Dispositions Report | ||
| Call Log | ||
| Call Volume Report | ||
| Live Analytics and Reporting | ||
| Message Log | ||
| Real-Time Analytics | ||
| Team Productivity Report |
Apps (5 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Auto Dialing (0 vs 9)
| Feature | Hiver | MightyCall |
|---|---|---|
| AI Answering Machine Detection | ||
| Advanced Auto Dialer | ||
| Auto Answer | ||
| Call Campaign Scheduling | ||
| Local Presence | ||
| Predictive Dialer | ||
| Preview Dialer | ||
| Progressive Dialer | ||
| Voicemail Drop |
Automation (12 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Call Management (0 vs 10)
| Feature | Hiver | MightyCall |
|---|---|---|
| Call Duration Limits | ||
| Call Queues | ||
| Call Queuing | ||
| Call Screening | ||
| Call Tagging | ||
| Call Waiting | ||
| Customer Callback | ||
| Do Not Disturb (DND) Mode | ||
| Music on Hold | ||
| Unified Agent & Supervisor Interface |
Call Routing (0 vs 15)
| Feature | Hiver | MightyCall |
|---|---|---|
| Auto Attendant | ||
| Automatic Call Distribution (ACD) | ||
| Block List Call Routing | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Forwarding | ||
| Call Routing | ||
| Custom Greetings | ||
| Dial by Name | ||
| Interactive Voice Response (IVR) | ||
| Multilevel Interactive Voice Response (IVR) | ||
| Ring Groups | ||
| Simultaneous Ring | ||
| VIP & Block List | ||
| VIP List Call Routing |
Call Transfer (0 vs 4)
| Feature | Hiver | MightyCall |
|---|---|---|
| 3-Way Calling | ||
| Cold Transfer | ||
| Conference Calls | ||
| Warm Transfer |
Calling & Texting (0 vs 16)
| Feature | Hiver | MightyCall |
|---|---|---|
| 911 Emergency Calling | ||
| Business Phone Numbers | ||
| Caller ID | ||
| Click-to-Call | ||
| Desk Phone Support | ||
| Desktop App | ||
| MMS | ||
| MightyCall Chrome Extension | ||
| Mobile App | ||
| Number Porting | ||
| SMS | ||
| Softphone | ||
| Voicemail | ||
| Voicemail to Email | ||
| Voicemail to Text |
Channels (4 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (0 vs 4)
| Feature | Hiver | MightyCall |
|---|---|---|
| Do Not Call (DNC) Compliance | ||
| Do Not Call List | ||
| FCC Compliance | ||
| HIPAA Compliance |
Contact Management (0 vs 3)
| Feature | Hiver | MightyCall |
|---|---|---|
| Business Contact Book | ||
| CNAM | ||
| Call Notes |
Hiver AI (13 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 4)
| Feature | Hiver | MightyCall |
|---|---|---|
| API | ||
| CRM Calling | ||
| Custom Integrations | ||
| SIP Trunking Support |
Quality Assurance (0 vs 7)
| Feature | Hiver | MightyCall |
|---|---|---|
| Call Barging | ||
| Call Intercept | ||
| Call Listening | ||
| Call Recording | ||
| Call Whisper | ||
| Live Call Monitoring | ||
| Supervisor Workspace |
Reliability (0 vs 1)
| Feature | Hiver | MightyCall |
|---|---|---|
| High-Availability Seamless Redundancy Infrastructure |
Security (2 vs 5)
| Feature | Hiver | MightyCall |
|---|---|---|
| AWS Data Protection | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| PCI-DSS Certification | ||
| STIR/SHAKEN Certification | ||
| Two-Factor Authentication | ||
| User Permissions |
Self-Service (3 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 4)
| Feature | Hiver | MightyCall |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Account Manager | ||
| Live Support | ||
| Onboarding Assistance | ||
| Personalized Onboarding | ||
| Priority Support |
Team Management (4 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | MightyCall |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
User Management (0 vs 5)
| Feature | Hiver | MightyCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Workspace | ||
| Custom User Roles | ||
| Custom User Statuses | ||
| User Extensions |
Unique Features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 47 more unique features
Only in MightyCall (95)
AI Call Summaries
Auto Dialer Campaigns Report
Call Center Dashboard
Call Center Reports
Call Dispositions Report
Call Log
Call Volume Report
Live Analytics and Reporting
Message Log
Real-Time Analytics
Team Productivity Report
Advanced Auto Dialer
AI Answering Machine Detection
Auto Answer
Call Campaign Scheduling
Local Presence
Predictive Dialer
Preview Dialer
Progressive Dialer
Voicemail Drop
+ 75 more unique features
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