Hiver vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 42) and fewer integrations (14 vs 30). Starting price: Hiver at $25/mo vs Kayako at $35/mo. Hiver has 64 unique features while Kayako has 36 unique features, with 6 features in common.
| Hiver | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 42 |
| AI-Powered Features | 14 | 3 |
| Starting Price | $25/mo | $35/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 14 | 30 |
| Shared Features | 6 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
Analytics (8 vs 4)
| Feature | Hiver | Kayako |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Chat Ratings | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports & Analytics | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Sentiment Analysis |
Apps (5 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 4)
| Feature | Hiver | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Approvals | ||
| Article Recommendations | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Macros | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 12)
| Feature | Hiver | Kayako |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customization (0 vs 1)
| Feature | Hiver | Kayako |
|---|---|---|
| Custom Branding |
Hiver AI (13 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 2)
| Feature | Hiver | Kayako |
|---|---|---|
| API Access | ||
| Webhooks |
Productivity (0 vs 5)
| Feature | Hiver | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Security (2 vs 3)
| Feature | Hiver | Kayako |
|---|---|---|
| Audit Logs | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Self-Service (3 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Support Management (0 vs 11)
| Feature | Hiver | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (4 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Kayako |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (64)
Analytics for Conversations
CSAT & Sentiment Reports
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
Load-balanced Assignment
+ 44 more unique features
Only in Kayako (36)
Chat Ratings
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Chat Transfer
Co-browsing
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
Custom Branding
API Access
+ 16 more unique features
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