Helpshift vs Zoho Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 44) and fewer integrations (6 vs 28). Starting price: Helpshift at $50/mo vs Zoho Desk at $25/mo. Helpshift has 61 unique features while Zoho Desk has 42 unique features, with 2 features in common.
| Helpshift | Zoho Desk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 44 |
| AI-Powered Features | 17 | 7 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 6 | 28 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 72% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
AI & Automation (0 vs 5)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| AI-Powered Ticket Classification | ||
| Duplicate Detection | ||
| Response Recommendations | ||
| Sentiment Analysis | ||
| Zia AI Assistant |
Accessibility (0 vs 2)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Mobile App | ||
| Multi-language Support |
Analytics (7 vs 6)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Real-time Dashboards | ||
| Satisfaction Metrics | ||
| Time Tracking |
Automation (3 vs 3)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Automation Rules | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Smart Assignment Rules | ||
| Workflow Builder |
CRM (0 vs 3)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Contact Management | ||
| Customer Context | ||
| Customer Journey Timeline |
Channels (10 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (0 vs 4)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Agent Collision Detection | ||
| Email Collaboration | ||
| Internal Notes | ||
| Team Collaboration |
Communication (1 vs 4)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Announcements | ||
| Live Chat | ||
| Phone Support Integration | ||
| Shared Inboxes | ||
| Social Media Integration |
Customization (1 vs 1)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Branding & Customization | ||
| Custom Fields |
Feedback (2 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 2)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhooks |
Management (0 vs 3)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Business Hours Configuration | ||
| Resource Scheduling | ||
| SLA Management |
Messaging (3 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 2)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Quick Replies | ||
| Ticket Templates |
Routing (3 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 3)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Audit Logs | ||
| Data Encryption | ||
| Role-Based Access Control |
Self-Service (2 vs 2)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Customer Portal | ||
| FAQ Management | ||
| Help Center | ||
| Knowledge Base |
Services (6 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 3)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Multi-channel Support | ||
| Priority Management | ||
| Ticket Management | ||
| Unified Ticketing Dashboard |
Transparency (0 vs 1)
| Feature | Helpshift | Zoho Desk |
|---|---|---|
| Activity Stream |
Unique Features
Only in Helpshift (61)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 41 more unique features
Only in Zoho Desk (42)
Mobile App
Multi-language Support
AI-Powered Ticket Classification
Duplicate Detection
Response Recommendations
Sentiment Analysis
Zia AI Assistant
Advanced Reporting
Agent Performance Analytics
Customer Satisfaction Surveys
Real-time Dashboards
Satisfaction Metrics
Time Tracking
Automation Rules
Smart Assignment Rules
Workflow Builder
Agent Collision Detection
Email Collaboration
Internal Notes
Team Collaboration
+ 22 more unique features
Want to build your own alternative to Helpshift or Zoho Desk?
Analyze it with Reap