Helpshift vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 37) and more integrations (6 vs 2). Starting price: Helpshift at $50/mo vs Zendesk Talk at Contact Sales. Helpshift has 62 unique features while Zendesk Talk has 36 unique features, with 1 features in common.
| Helpshift | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 37 |
| AI-Powered Features | 17 | 9 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 6 | 2 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (12 vs 5)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| AI Agent Copilot | ||
| AI Agents for Inbound Calls | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ |
Analytics (7 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
Call Management (0 vs 3)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Channels (10 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Coaching & Supervision (0 vs 2)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Communication (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Announcements |
Compliance & Security (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| REST API |
Integrations (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Messaging (3 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Monitoring & Analytics (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Notifications (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Live Notifications for Agents |
Phone Services (0 vs 6)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Productivity (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Quick Replies |
Quality Assurance (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Routing (3 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 1)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on |
Self-Service (2 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Technical Infrastructure (0 vs 3)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Ticketing (1 vs 0)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Unified Ticketing Dashboard |
Workforce Management (0 vs 2)
| Feature | Helpshift | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in Zendesk Talk (36)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
Zendesk Marketplace Integration
+ 16 more unique features
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