Helpshift vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 20). Starting price: Helpshift at $50/mo vs Zendesk at Contact Sales. Helpshift has 62 unique features while Zendesk has 19 unique features, with 1 features in common.
| Helpshift | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 20 |
| AI-Powered Features | 17 | 7 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 8 |
| Integrations | 6 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (12 vs 3)
| Feature | Helpshift | Zendesk |
|---|---|---|
| AI Agent Copilot | ||
| AI Agents | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Advanced AI Agents | ||
| Copilot | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Agent Tools (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (7 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Visitor Monitoring |
Automation (3 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Automation | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
Channels (10 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Chat (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Chat Widget |
Communication (1 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Announcements |
Contact Center (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Contact Center |
Customization (1 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| REST API |
Integrations (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Localization (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Multilingual Support |
Messaging (3 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Omnichannel Support | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Quick Replies |
Quality Management (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (0 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Routing (3 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Omnichannel Routing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 2)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Data Privacy and Protection |
Self-Service (2 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 1)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Ticketing System | ||
| Unified Ticketing Dashboard |
Workforce Management (0 vs 2)
| Feature | Helpshift | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in Zendesk (19)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Ticketing System
Workforce Engagement Bundle
Workforce Management
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