Helpshift vs TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 23) and more integrations (6 vs 0). Starting price: Helpshift at $50/mo vs TeamSupport at Contact Sales. Helpshift has 62 unique features while TeamSupport has 22 unique features, with 1 features in common.
| Helpshift | TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 23 |
| AI-Powered Features | 17 | 6 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (12 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| AI Agent (Kevin) | ||
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 5)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Account-Level Insights | ||
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Insights Designer | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Trend Identification |
Automation (3 vs 3)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Automation | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| Playbooks | ||
| SLA Management |
Channels (10 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Churn Prevention (0 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Customer Distress Index |
Collaboration (0 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Silo Breakdown |
Communication (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Announcements |
Customer Intelligence (0 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| 360° Customer View |
Customization (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| REST API |
Messaging (3 vs 3)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Async Messaging | ||
| Broadcast | ||
| Live Chat | ||
| Live Messaging | ||
| Messaging & Live Chat | ||
| Social Messaging |
Monitoring (0 vs 2)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Notifications (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Live Notifications for Agents |
Organization (0 vs 2)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Custom Fields | ||
| Product Tagging |
Prioritization (0 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Bug Priority Scoring |
Productivity (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Quick Replies |
Routing (3 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Self-Service (2 vs 2)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Customer Portal | ||
| FAQ Management | ||
| Help Center | ||
| Knowledge Base |
Services (6 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticket Management (0 vs 1)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| AI-Powered Ticketing System |
Ticketing (1 vs 0)
| Feature | Helpshift | TeamSupport |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
Only in TeamSupport (22)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Live Chat
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Custom Fields
Product Tagging
Bug Priority Scoring
+ 2 more unique features
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