Helpshift vs Microsoft Dynamics 365 Customer Service
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers more features (63 vs 0) and more integrations (6 vs 0). Starting price: Helpshift at $50/mo vs Microsoft Dynamics 365 Customer Service at Contact Sales. Helpshift has 63 unique features while Microsoft Dynamics 365 Customer Service has 0 unique features, with 0 features in common.
| Helpshift | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 0 |
| AI-Powered Features | 17 | 0 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 10% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (3 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
Channels (10 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Announcements |
Customization (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| REST API |
Messaging (3 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Quick Replies |
Routing (3 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Self-Service (2 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (6 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (1 vs 0)
| Feature | Helpshift | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
Only in Microsoft Dynamics 365 Customer Service (0)
View Helpshift details View Microsoft Dynamics 365 Customer Service details Helpshift alternatives Microsoft Dynamics 365 Customer Service alternatives
Want to build your own alternative to Helpshift or Microsoft Dynamics 365 Customer Service?
Analyze it with Reap