Helpshift vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Helpshift offers fewer features (63 vs 70) and fewer integrations (6 vs 14). Starting price: Helpshift at $50/mo vs Hiver at $25/mo. Helpshift has 55 unique features while Hiver has 62 unique features, with 8 features in common.
| Helpshift | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 63 | 70 |
| AI-Powered Features | 17 | 14 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 6 | 14 |
| Shared Features | 8 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (12 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (7 vs 8)
| Feature | Helpshift | Hiver |
|---|---|---|
| Analytics API | ||
| Analytics for Conversations | ||
| Built-in Reporting | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Dashboards | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Helpshift | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (3 vs 12)
| Feature | Helpshift | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Bots & Automation | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Issue Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| SLA Management | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (10 vs 4)
| Feature | Helpshift | Hiver |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Live Chat | ||
| Mobile Native Support | ||
| Omnichannel Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Helpshift | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (1 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Announcements |
Customization (1 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Branding & Customization |
Feedback (2 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Hiver AI (0 vs 13)
| Feature | Helpshift | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (1 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| REST API |
Messaging (3 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Live Notifications for Agents |
Productivity (1 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Quick Replies |
Routing (3 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (0 vs 2)
| Feature | Helpshift | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (2 vs 3)
| Feature | Helpshift | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| FAQ Management | ||
| Help Center | ||
| Knowledge Base |
Services (6 vs 0)
| Feature | Helpshift | Hiver |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (5 vs 3)
| Feature | Helpshift | Hiver |
|---|---|---|
| 24/7 Support | ||
| Additional Success Services | ||
| Custom Build Hours | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| Onboarding Assistance | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (4 vs 4)
| Feature | Helpshift | Hiver |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Out of Office (OOO) | ||
| Smart Views | ||
| Team Management | ||
| Team Roles & Permissions | ||
| Workload Distribution |
Ticketing (1 vs 9)
| Feature | Helpshift | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Unified Ticketing Dashboard | ||
| Views |
Unique Features
Only in Helpshift (55)
AI Agent Copilot
AI Reply
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
Issue Automation
Console Support
Discord Integration
+ 35 more unique features
Only in Hiver (62)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
Load-balanced Assignment
+ 42 more unique features
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