Help Scout vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Help Scout offers fewer features (45 vs 80) and more integrations (30 vs 12). Both start at $25/mo. Help Scout has 43 unique features while LiveChat has 78 unique features, with 2 features in common.
| Help Scout | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 45 | 80 |
| AI-Powered Features | 3 | 10 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 12 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | Help Scout | LiveChat |
|---|---|---|
| AI Conversation Summary | ||
| AI Sentiment Analysis | ||
| AI-Powered Drafts | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Accessibility (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Browser Extension | ||
| Mobile App |
Administration (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Team Management | ||
| User Profiles & Roles |
Analytics (3 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Conversation History | ||
| Reporting & Analytics | ||
| Response Time Analytics |
Automation (2 vs 2)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Auto-Assignment | ||
| Automation Rules | ||
| ChatBot | ||
| Recurring Campaigns |
CRM (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Custom Fields | ||
| Customer Profiles |
Chat Tools (0 vs 14)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (3 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Collision Detection | ||
| Conversation Forwarding | ||
| Conversation Notes |
Communication (3 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Chat Availability Status | ||
| Chat Pre-Chat Forms | ||
| Live Chat |
Compliance (3 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Audit Log | ||
| Chat Transcripts | ||
| GDPR Compliance |
Configuration (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Mailbox Settings |
Core (4 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Conversation Threading | ||
| Document Attachment | ||
| Multi-Channel Support | ||
| Shared Inbox |
Customer Engagement (0 vs 5)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (1 vs 4)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Email Signatures | ||
| Language Support |
Development (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| API Access |
Feedback (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Satisfaction Ratings |
Integration (3 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Customer Data Import | ||
| Email Forwarding | ||
| Webhooks |
Knowledge Management (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Knowledge Base | ||
| Public Knowledge Base |
Messaging Channels (0 vs 10)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Operations (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Bandwidth Limiting | ||
| SLA Management |
Organization (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Conversation Merge | ||
| Conversation Tags |
Productivity (2 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Canned Actions | ||
| Saved Replies |
Reporting & Analytics (0 vs 9)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Search (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Conversation Search |
Security (2 vs 8)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSO Integration | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Help Scout (43)
Browser Extension
Mobile App
Team Management
User Profiles & Roles
AI Conversation Summary
AI Sentiment Analysis
AI-Powered Drafts
Conversation History
Reporting & Analytics
Response Time Analytics
Auto-Assignment
Automation Rules
Collision Detection
Conversation Forwarding
Conversation Notes
Chat Availability Status
Chat Pre-Chat Forms
Live Chat
Audit Log
GDPR Compliance
+ 23 more unique features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transfer
+ 58 more unique features
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