Help Scout vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Help Scout offers fewer features (45 vs 64) and more integrations (30 vs 15). Starting price: Help Scout at $25/mo vs JivoChat at $28/mo. Help Scout has 45 unique features while JivoChat has 64 unique features, with 0 features in common.
| Help Scout | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 45 | 64 |
| AI-Powered Features | 3 | 5 |
| Starting Price | $25/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (3 vs 2)
| Feature | Help Scout | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Conversation Summary | ||
| AI Sentiment Analysis | ||
| AI-Powered Drafts |
Accessibility (2 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Browser Extension | ||
| Mobile App |
Administration (2 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Team Management | ||
| User Profiles & Roles |
Analytics (3 vs 6)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Conversation History | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Reporting & Analytics | ||
| Response Time Analytics | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (2 vs 4)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Auto-Assignment | ||
| Automation Rules | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (2 vs 1)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Custom Fields | ||
| Customer Profiles | ||
| JivoChat CRM |
Collaboration (3 vs 1)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Collision Detection | ||
| Conversation Forwarding | ||
| Conversation Notes | ||
| Multi-agent Chat Support |
Communication (3 vs 8)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Callback Feature | ||
| Chat Availability Status | ||
| Chat Pre-Chat Forms | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (3 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Audit Log | ||
| Chat Transcripts | ||
| GDPR Compliance |
Configuration (1 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Mailbox Settings |
Core (4 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Conversation Threading | ||
| Document Attachment | ||
| Multi-Channel Support | ||
| Shared Inbox |
Customization (1 vs 2)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget | ||
| Email Signatures |
Data Management (0 vs 1)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Chat History Storage |
Development (1 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| API Access |
Engagement (0 vs 3)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Feedback (1 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Satisfaction Ratings |
Integration (3 vs 4)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Chat API | ||
| Customer Data Import | ||
| Email Forwarding | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Webhooks |
Knowledge Management (2 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Knowledge Base | ||
| Public Knowledge Base |
Lead Generation (0 vs 3)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Operations (2 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Bandwidth Limiting | ||
| SLA Management |
Organization (2 vs 2)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Chat Topics | ||
| Conversation Merge | ||
| Conversation Tags | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (2 vs 4)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Canned Actions | ||
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Saved Replies | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Export Reports to Excel |
Search (1 vs 0)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Conversation Search |
Security (2 vs 5)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| SSO Integration | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Two-Factor Authentication |
Social Media (0 vs 2)
| Feature | Help Scout | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in Help Scout (45)
Browser Extension
Mobile App
Team Management
User Profiles & Roles
AI Conversation Summary
AI Sentiment Analysis
AI-Powered Drafts
Conversation History
Reporting & Analytics
Response Time Analytics
Auto-Assignment
Automation Rules
Collision Detection
Conversation Forwarding
Conversation Notes
Chat Availability Status
Chat Pre-Chat Forms
Live Chat
Audit Log
Chat Transcripts
+ 25 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Want to build your own alternative to Help Scout or JivoChat?
Analyze it with Reap