Help Scout vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Help Scout offers fewer features (45 vs 63) and more integrations (30 vs 6). Starting price: Help Scout at $25/mo vs Helpshift at $50/mo. Help Scout has 42 unique features while Helpshift has 60 unique features, with 3 features in common.
| Help Scout | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 45 | 63 |
| AI-Powered Features | 3 | 17 |
| Starting Price | $25/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (3 vs 12)
| Feature | Help Scout | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Conversation Summary | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Drafts | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Accessibility (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Browser Extension | ||
| Mobile App |
Administration (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Team Management | ||
| User Profiles & Roles |
Analytics (3 vs 7)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Conversation History | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Reporting & Analytics | ||
| Response Time Analytics |
Automation (2 vs 3)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Auto-Assignment | ||
| Automation Rules | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
CRM (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Custom Fields | ||
| Customer Profiles |
Channels (0 vs 10)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (3 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Collision Detection | ||
| Conversation Forwarding | ||
| Conversation Notes |
Communication (3 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Announcements | ||
| Chat Availability Status | ||
| Chat Pre-Chat Forms | ||
| Live Chat |
Compliance (3 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Audit Log | ||
| Chat Transcripts | ||
| GDPR Compliance |
Configuration (1 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Mailbox Settings |
Core (4 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Conversation Threading | ||
| Document Attachment | ||
| Multi-Channel Support | ||
| Shared Inbox |
Customization (1 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Branding & Customization | ||
| Email Signatures |
Development (1 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| API Access |
Feedback (1 vs 2)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| Satisfaction Ratings | ||
| User Feedback System |
Integration (3 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Customer Data Import | ||
| Email Forwarding | ||
| REST API | ||
| Webhooks |
Knowledge Management (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Knowledge Base | ||
| Public Knowledge Base |
Messaging (0 vs 3)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (0 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Operations (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Bandwidth Limiting | ||
| SLA Management |
Organization (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Conversation Merge | ||
| Conversation Tags |
Productivity (2 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Canned Actions | ||
| Quick Replies | ||
| Saved Replies |
Routing (0 vs 3)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Search (1 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Conversation Search |
Security (2 vs 0)
| Feature | Help Scout | Helpshift |
|---|---|---|
| SSO Integration | ||
| Two-Factor Authentication |
Self-Service (0 vs 2)
| Feature | Help Scout | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | Help Scout | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (0 vs 4)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (0 vs 1)
| Feature | Help Scout | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Help Scout (42)
Browser Extension
Mobile App
Team Management
User Profiles & Roles
AI Conversation Summary
AI-Powered Drafts
Conversation History
Reporting & Analytics
Response Time Analytics
Auto-Assignment
Automation Rules
Collision Detection
Conversation Forwarding
Conversation Notes
Chat Availability Status
Chat Pre-Chat Forms
Live Chat
Audit Log
Chat Transcripts
GDPR Compliance
+ 22 more unique features
Only in Helpshift (60)
AI Agent Copilot
AI Compose
AI Reply
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
Issue Automation
+ 40 more unique features
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