Help Scout vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Help Scout offers fewer features (11 vs 80) and fewer integrations (11 vs 12). Starting price: Help Scout at $20/mo vs LiveChat at $25/mo. Help Scout has 11 unique features while LiveChat has 80 unique features, with 0 features in common.
| Help Scout | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 11 | 80 |
| AI-Powered Features | 1 | 10 |
| Starting Price | $20/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 11 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Help Scout | LiveChat |
|---|---|---|
| AI Features | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (1 vs 2)
| Feature | Help Scout | LiveChat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Workflows |
Chat Tools (0 vs 14)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Core (7 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Channels | ||
| Inbox | ||
| Knowledge Base | ||
| Messages | ||
| Mobile | ||
| Multiple Inboxes | ||
| Saved replies |
Customer Engagement (0 vs 5)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (0 vs 4)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integration (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Apps & Integrations |
Messaging Channels (0 vs 10)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting (1 vs 0)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Insights & Analytics |
Reporting & Analytics (0 vs 9)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Help Scout | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Help Scout (11)
AI Features
Workflows
Channels
Inbox
Knowledge Base
Messages
Mobile
Multiple Inboxes
Saved replies
Apps & Integrations
Insights & Analytics
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
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