HappyFox vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 37) and more integrations (104 vs 2). Both start at Contact Sales. HappyFox has 121 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| HappyFox | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 37 |
| AI-Powered Features | 4 | 9 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 104 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 70% |
Feature Comparison by Category
AI (4 vs 5)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| Advanced AI Agents | ||
| Assist AI | ||
| Automatic Call Summarization and Transcription | ||
| Autopilot | ||
| Chatbot | ||
| Copilot Add-on | ||
| HappyFox AI | ||
| Voice Copilot |
Automation (3 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
Call Management (0 vs 3)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Coaching & Supervision (0 vs 2)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Collaboration (1 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Compliance & Security (0 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Contact Management (5 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Help Desk |
Core Functionality (0 vs 2)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (4 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| REST API | ||
| Webhooks |
Integrations (0 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Monitoring & Analytics (0 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Organization (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Phone Services (0 vs 6)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Portal (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Quality Assurance (0 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting (23 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Reporting & Analytics (0 vs 2)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (14 vs 1)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Advanced Audit Logs | ||
| Advanced Data Privacy and Protection Add-on | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (2 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Technical Infrastructure (0 vs 3)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Ticketing (17 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| HappyFox University |
Workforce Management (0 vs 2)
| Feature | HappyFox | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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