HappyFox vs TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 23) and more integrations (104 vs 0). Both start at Contact Sales. HappyFox has 119 unique features while TeamSupport has 21 unique features, with 2 features in common.
| HappyFox | TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 23 |
| AI-Powered Features | 4 | 6 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 104 | 0 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 60% |
Feature Comparison by Category
AI (4 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| AI Agent (Kevin) | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (0 vs 5)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Account-Level Insights | ||
| Insights Designer | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Trend Identification |
Automation (3 vs 3)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Automation | ||
| Canned Actions (Macros) | ||
| Playbooks | ||
| Smart Rule Automation | ||
| Workflows |
Churn Prevention (0 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Customer Distress Index |
Collaboration (1 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| External Ticket Sharing | ||
| Silo Breakdown |
Communication (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Help Desk |
Customer Intelligence (0 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| 360° Customer View |
Customization (4 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging (0 vs 3)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Broadcast | ||
| Live Chat | ||
| Messaging & Live Chat |
Mobile (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Monitoring (0 vs 2)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Organization (2 vs 2)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Custom Fields | ||
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain | ||
| Product Tagging |
Portal (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Prioritization (0 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Bug Priority Scoring |
Reporting (23 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Self-Service (0 vs 2)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Storage (2 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticket Management (0 vs 1)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| AI-Powered Ticketing System |
Ticketing (17 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | TeamSupport |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (119)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 99 more unique features
Only in TeamSupport (21)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Custom Fields
Product Tagging
Bug Priority Scoring
Customer Portal
+ 1 more unique features
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