HappyFox vs ServiceNow Customer Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 0) and more integrations (104 vs 0). Both start at Contact Sales. HappyFox has 121 unique features while ServiceNow Customer Service Management has 0 unique features, with 0 features in common.
| HappyFox | ServiceNow Customer Service Management | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 0 |
| AI-Powered Features | 4 | 0 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 104 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 10% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Automation (3 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Help Desk |
Customization (4 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (23 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (2 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (17 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | ServiceNow Customer Service Management |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
Only in ServiceNow Customer Service Management (0)
View HappyFox details View ServiceNow Customer Service Management details HappyFox alternatives ServiceNow Customer Service Management alternatives
Want to build your own alternative to HappyFox or ServiceNow Customer Service Management?
Analyze it with Reap