HappyFox vs Front
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 16) and more integrations (104 vs 0). Both start at Contact Sales. HappyFox has 117 unique features while Front has 12 unique features, with 4 features in common.
| HappyFox | Front | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 16 |
| AI-Powered Features | 4 | 8 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 104 | 0 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 40% |
Feature Comparison by Category
AI (4 vs 3)
| Feature | HappyFox | Front |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| Front AI - Autopilot | ||
| Front AI - Copilot | ||
| Front AI - Topics | ||
| HappyFox AI |
Analytics (0 vs 3)
| Feature | HappyFox | Front |
|---|---|---|
| Analytics | ||
| Smart CSAT | ||
| Smart QA |
Automation (3 vs 1)
| Feature | HappyFox | Front |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| External Ticket Sharing |
Communication (2 vs 5)
| Feature | HappyFox | Front |
|---|---|---|
| Client Communication | ||
| Email Management | ||
| Email Notifications | ||
| Live Chat | ||
| Omnichannel | ||
| Shared Inbox |
Compliance (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Help Desk |
Customization (4 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Satisfaction Surveys |
Helpdesk (0 vs 1)
| Feature | HappyFox | Front |
|---|---|---|
| Help Desk |
IT Operations (4 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 1)
| Feature | HappyFox | Front |
|---|---|---|
| Integrations & API | ||
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 1)
| Feature | HappyFox | Front |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (23 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (2 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (17 vs 1)
| Feature | HappyFox | Front |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Front |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (117)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Code Editor for Support Center
Custom Domain
Customizable Support Widget
Support Portal Builder
Custom Email
+ 97 more unique features
Only in Front (12)
Front AI - Autopilot
Front AI - Copilot
Front AI - Topics
Analytics
Smart CSAT
Smart QA
Client Communication
Email Management
Omnichannel
Shared Inbox
Integrations & API
Ticketing
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