HappyFox vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 70) and more integrations (104 vs 14). Starting price: HappyFox at Contact Sales vs Hiver at $25/mo. HappyFox has 117 unique features while Hiver has 66 unique features, with 4 features in common.
| HappyFox | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 70 |
| AI-Powered Features | 4 | 14 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 104 | 14 |
| Shared Features | 4 | |
| Shared Integrations | 9 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (0 vs 8)
| Feature | HappyFox | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | HappyFox | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (3 vs 12)
| Feature | HappyFox | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Canned Actions (Macros) | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Smart Rule Automation | ||
| Workflows |
Channels (0 vs 4)
| Feature | HappyFox | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | HappyFox | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| External Ticket Sharing | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (1 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Help Desk |
Customization (4 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (1 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Satisfaction Surveys |
Hiver AI (0 vs 13)
| Feature | HappyFox | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
IT Operations (4 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (23 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 2)
| Feature | HappyFox | Hiver |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| HIPAA Compliance | ||
| IP-Based Restriction | ||
| OKTA SSO Integration | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication |
Self-Service (0 vs 3)
| Feature | HappyFox | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Storage (2 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 3)
| Feature | HappyFox | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Onboarding Assistance | ||
| Phone Support | ||
| Uptime SLA |
Team Management (0 vs 4)
| Feature | HappyFox | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (17 vs 9)
| Feature | HappyFox | Hiver |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Contacts | ||
| Custom Fields | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Email Templates | ||
| Kanban View | ||
| Linked Conversations | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Mobile App | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment |
Training (1 vs 0)
| Feature | HappyFox | Hiver |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (117)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 97 more unique features
Only in Hiver (66)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 46 more unique features
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