Groove vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 74) and more integrations (30 vs 8). Starting price: Groove at $45/mo vs Lime Connect at $130/mo. Groove has 43 unique features while Lime Connect has 73 unique features, with 1 features in common.
| Groove | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 74 |
| AI-Powered Features | 2 | 7 |
| Starting Price | $45/mo | $130/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 30 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 72% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| AI-Powered Responses |
AI Assistance (0 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Groove | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (3 vs 6)
| Feature | Groove | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Performance Analytics | ||
| Response Time Tracking | ||
| Satisfaction Metrics |
Automation (3 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Custom Workflows | ||
| Macros | ||
| Ticket Routing |
Branding (2 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
CRM (0 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| Contact Details |
Collaboration (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Internal Notes |
Communication (2 vs 6)
| Feature | Groove | Lime Connect |
|---|---|---|
| File Attachments | ||
| File Sharing | ||
| Interactive Media Support | ||
| Live Chat | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (1 vs 2)
| Feature | Groove | Lime Connect |
|---|---|---|
| Audit Logs | ||
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Content (3 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Satisfaction Surveys |
Customization (0 vs 14)
| Feature | Groove | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Data (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Ticket Export |
Data Quality (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| API Access |
Engagement (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Visitor Monitoring |
Integration (3 vs 9)
| Feature | Groove | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Email Forwarding | ||
| Export to CRM | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Webhook Support |
Live Chat (0 vs 2)
| Feature | Groove | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Localization (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Multi-Language Support |
Marketing (0 vs 3)
| Feature | Groove | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Groove | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (1 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Ticket Search |
Notifications (1 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| Notification Rules | ||
| Operator Notifications |
Operations (3 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| Conversation Topics | ||
| Dependency Management | ||
| Tags and Custom Fields |
Productivity (2 vs 2)
| Feature | Groove | Lime Connect |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Groove | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Reliability (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Offline Mode |
Reporting (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Team Reports |
Routing (0 vs 3)
| Feature | Groove | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (3 vs 3)
| Feature | Groove | Lime Connect |
|---|---|---|
| Audit Log | ||
| Data Encryption | ||
| Privacy Mode | ||
| Role-Based Access Control | ||
| SSO (Single Sign-On) | ||
| Two-Factor Authentication |
Status (1 vs 0)
| Feature | Groove | Lime Connect |
|---|---|---|
| Scheduled Maintenance |
Support (0 vs 5)
| Feature | Groove | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Groove | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Unique Features
Only in Groove (43)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Live Chat
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
+ 23 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 53 more unique features
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