Groove vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 143) and more integrations (30 vs 17). Starting price: Groove at $45/mo vs Tidio at $24.17/mo. Groove has 40 unique features while Tidio has 139 unique features, with 4 features in common.
| Groove | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 143 |
| AI-Powered Features | 2 | 26 |
| Starting Price | $45/mo | $24.17/mo |
| Pricing Tiers | 5 | 7 |
| Integrations | 30 | 17 |
| Shared Features | 4 | |
| Shared Integrations | 6 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (1 vs 18)
| Feature | Groove | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-Powered Responses | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground |
Analytics (3 vs 19)
| Feature | Groove | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Apps (0 vs 2)
| Feature | Groove | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (3 vs 18)
| Feature | Groove | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| Custom Workflows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Macros | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates |
Branding (2 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
CRM (0 vs 2)
| Feature | Groove | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Internal Notes |
Communication (2 vs 17)
| Feature | Groove | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Compliance (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Audit Logs |
Content (3 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Satisfaction Surveys |
Customization (0 vs 9)
| Feature | Groove | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Ticket Export |
Data Collection (0 vs 2)
| Feature | Groove | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Quality (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| API Access |
E-commerce (0 vs 11)
| Feature | Groove | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Engagement (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Visitor Monitoring |
Integration (3 vs 6)
| Feature | Groove | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Email Forwarding | ||
| Export to CRM | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI | ||
| Webhook Support |
Integrations (0 vs 1)
| Feature | Groove | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (1 vs 2)
| Feature | Groove | Tidio |
|---|---|---|
| Multi-Language Support | ||
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | Groove | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Mobile (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Ticket Search |
Notification (0 vs 1)
| Feature | Groove | Tidio |
|---|---|---|
| Personal Notifications |
Notifications (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Productivity (2 vs 1)
| Feature | Groove | Tidio |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Macros |
Reliability (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Offline Mode |
Reporting (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Team Reports |
Security (3 vs 6)
| Feature | Groove | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| Data Encryption | ||
| Role-Based Access Control | ||
| SSO | ||
| Super Admin Role | ||
| Two-Factor Authentication | ||
| User Permissions | ||
| User Permissions Management |
Social Media (0 vs 3)
| Feature | Groove | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Status (1 vs 0)
| Feature | Groove | Tidio |
|---|---|---|
| Scheduled Maintenance |
Support (0 vs 9)
| Feature | Groove | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Ticketing (0 vs 7)
| Feature | Groove | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in Groove (40)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
Ticket Export
Duplicate Detection
API Access
+ 20 more unique features
Only in Tidio (139)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 119 more unique features
Want to build your own alternative to Groove or Tidio?
Analyze it with Reap