Groove vs Nextiva
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 94) and more integrations (30 vs 12). Starting price: Groove at $45/mo vs Nextiva at $15/mo. Groove has 42 unique features while Nextiva has 92 unique features, with 2 features in common.
| Groove | Nextiva | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 94 |
| AI-Powered Features | 2 | 26 |
| Starting Price | $45/mo | $15/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 30 | 12 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| AI-Powered Responses |
AI Capabilities (0 vs 9)
| Feature | Groove | Nextiva |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (0 vs 5)
| Feature | Groove | Nextiva |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Analytics (3 vs 6)
| Feature | Groove | Nextiva |
|---|---|---|
| Advanced Reporting | ||
| Conversational Analytics | ||
| Performance Analytics | ||
| Real-Time Dashboards | ||
| Reports with Generic Queries | ||
| Response Time Tracking | ||
| Satisfaction Metrics | ||
| Voice Analytics | ||
| Widgets & Customization |
Architecture (0 vs 8)
| Feature | Groove | Nextiva |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (3 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Custom Workflows | ||
| Macros | ||
| Ticket Routing |
Automation & Productivity (0 vs 16)
| Feature | Groove | Nextiva |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Branding (2 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Collaboration (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Internal Notes |
Communication (2 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| File Attachments | ||
| Live Chat |
Compliance (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Audit Logs |
Content (3 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 24)
| Feature | Groove | Nextiva |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| Customer Portal | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History | ||
| Priority and Skills-Based Routing |
Customer Feedback (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Satisfaction Surveys |
Data (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Ticket Export |
Data Quality (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| API Access |
Engagement (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Visitor Monitoring |
Engagement Channels (0 vs 19)
| Feature | Groove | Nextiva |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Integration (3 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Ticket Search |
Notifications (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Outbound Dialing (0 vs 7)
| Feature | Groove | Nextiva |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Productivity (2 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Reliability (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Offline Mode |
Reporting (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Team Reports |
Security (3 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Data Encryption | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Status (1 vs 0)
| Feature | Groove | Nextiva |
|---|---|---|
| Scheduled Maintenance |
Unique Features
Only in Groove (42)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
Ticket Export
+ 22 more unique features
Only in Nextiva (92)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Sentiment Analysis
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
+ 72 more unique features
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