Groove vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 80) and more integrations (30 vs 12). Starting price: Groove at $45/mo vs LiveChat at $25/mo. Groove has 42 unique features while LiveChat has 78 unique features, with 2 features in common.
| Groove | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 80 |
| AI-Powered Features | 2 | 10 |
| Starting Price | $45/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 30 | 12 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Groove | LiveChat |
|---|---|---|
| AI-Powered Responses | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Groove | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (3 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Performance Analytics | ||
| Response Time Tracking | ||
| Satisfaction Metrics |
Automation (3 vs 2)
| Feature | Groove | LiveChat |
|---|---|---|
| ChatBot | ||
| Custom Workflows | ||
| Macros | ||
| Recurring Campaigns | ||
| Ticket Routing |
Branding (2 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Chat Tools (0 vs 14)
| Feature | Groove | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Internal Notes |
Communication (2 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| File Attachments | ||
| Live Chat |
Compliance (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Audit Logs |
Content (3 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Conversation History |
Customer Engagement (0 vs 5)
| Feature | Groove | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Experience (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Satisfaction Surveys |
Customization (0 vs 4)
| Feature | Groove | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Data (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Ticket Export |
Data Quality (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| API Access |
Engagement (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Visitor Monitoring |
Integration (3 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Multi-Language Support |
Messaging Channels (0 vs 10)
| Feature | Groove | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Ticket Search |
Notifications (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Productivity (2 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Reliability (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Offline Mode |
Reporting (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Team Reports |
Reporting & Analytics (0 vs 9)
| Feature | Groove | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Groove | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (3 vs 8)
| Feature | Groove | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Encryption | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| Visitor Banning |
Status (1 vs 0)
| Feature | Groove | LiveChat |
|---|---|---|
| Scheduled Maintenance |
Team Management (0 vs 9)
| Feature | Groove | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Groove (42)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Signature Management
Internal Notes
File Attachments
Live Chat
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
Ticket Export
+ 22 more unique features
Only in LiveChat (78)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
+ 58 more unique features
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