Groove vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 64) and more integrations (30 vs 15). Starting price: Groove at $45/mo vs JivoChat at $28/mo. Groove has 43 unique features while JivoChat has 63 unique features, with 1 features in common.
| Groove | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 64 |
| AI-Powered Features | 2 | 5 |
| Starting Price | $45/mo | $28/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 30 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | Groove | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI-Powered Responses |
Analytics (3 vs 6)
| Feature | Groove | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Performance Analytics | ||
| Real-time Visitor Monitoring | ||
| Response Time Tracking | ||
| Satisfaction Metrics | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Groove | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (3 vs 4)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Custom Workflows | ||
| Macros | ||
| Ticket Routing |
Branding (2 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
CRM (0 vs 1)
| Feature | Groove | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 1)
| Feature | Groove | JivoChat |
|---|---|---|
| Internal Notes | ||
| Multi-agent Chat Support |
Communication (2 vs 8)
| Feature | Groove | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Attachments | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Audit Logs |
Content (3 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Satisfaction Surveys |
Customization (0 vs 2)
| Feature | Groove | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Ticket Export |
Data Management (0 vs 1)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat History Storage |
Data Quality (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| API Access |
Engagement (1 vs 3)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations | ||
| Visitor Monitoring |
Integration (3 vs 4)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat API | ||
| Email Forwarding | ||
| Export to CRM | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Webhook Support |
Lead Generation (0 vs 3)
| Feature | Groove | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Multi-Language Support |
Management (0 vs 4)
| Feature | Groove | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Groove | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Ticket Search |
Notifications (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 2)
| Feature | Groove | JivoChat |
|---|---|---|
| Chat Topics | ||
| Dependency Management | ||
| Multiple Departments | ||
| Tags and Custom Fields |
Phone (0 vs 1)
| Feature | Groove | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (2 vs 4)
| Feature | Groove | JivoChat |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reliability (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Offline Mode |
Reporting (1 vs 1)
| Feature | Groove | JivoChat |
|---|---|---|
| Export Reports to Excel | ||
| Team Reports |
Security (3 vs 5)
| Feature | Groove | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| Data Encryption | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Role-Based Access Control | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Two-Factor Authentication |
Social Media (0 vs 2)
| Feature | Groove | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Status (1 vs 0)
| Feature | Groove | JivoChat |
|---|---|---|
| Scheduled Maintenance |
Unique Features
Only in Groove (43)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Live Chat
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
+ 23 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
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