Groove vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 121) and fewer integrations (30 vs 104). Starting price: Groove at $45/mo vs HappyFox at Contact Sales. Groove has 39 unique features while HappyFox has 116 unique features, with 5 features in common.
| Groove | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 121 |
| AI-Powered Features | 2 | 4 |
| Starting Price | $45/mo | Contact Sales |
| Pricing Tiers | 5 | 4 |
| Integrations | 30 | 104 |
| Shared Features | 5 | |
| Shared Integrations | 14 | |
| Data Quality | 72% | 100% |
Feature Comparison by Category
AI (1 vs 4)
| Feature | Groove | HappyFox |
|---|---|---|
| AI-Powered Responses | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (3 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Performance Analytics | ||
| Response Time Tracking | ||
| Satisfaction Metrics |
Automation (3 vs 3)
| Feature | Groove | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Custom Workflows | ||
| Macros | ||
| Smart Rule Automation | ||
| Ticket Routing | ||
| Workflows |
Branding (2 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Collaboration (1 vs 1)
| Feature | Groove | HappyFox |
|---|---|---|
| External Ticket Sharing | ||
| Internal Notes |
Communication (2 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Email Notifications | ||
| File Attachments | ||
| Live Chat |
Compliance (1 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Audit Logs | ||
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Groove | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Content (3 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 1)
| Feature | Groove | HappyFox |
|---|---|---|
| Email Ticketing | ||
| Help Desk |
Customer Data (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Satisfaction Surveys |
Customization (0 vs 4)
| Feature | Groove | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Data (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Ticket Export |
Data Quality (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| API Access |
Email (0 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Engagement (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Visitor Monitoring |
Feedback (0 vs 1)
| Feature | Groove | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | Groove | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (3 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| REST API | ||
| Webhook Support | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Groove | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (1 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Multi-Language Support | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | Groove | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (1 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile App | ||
| Mobile Asset Manager App |
Navigation (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Ticket Search |
Notifications (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Dependency Management | ||
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain | ||
| Tags and Custom Fields |
Portal (0 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (2 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Reliability (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Offline Mode |
Reporting (1 vs 23)
| Feature | Groove | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (3 vs 14)
| Feature | Groove | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Access Control | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication |
Status (1 vs 0)
| Feature | Groove | HappyFox |
|---|---|---|
| Scheduled Maintenance |
Storage (0 vs 2)
| Feature | Groove | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | Groove | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (0 vs 17)
| Feature | Groove | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | Groove | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in Groove (39)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Email Templates
Help Article Publishing
Email Ticketing
Conversation History
Customer Portal
Ticket Export
Duplicate Detection
API Access
Visitor Monitoring
+ 19 more unique features
Only in HappyFox (116)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 96 more unique features
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