Greetly vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers fewer features (66 vs 98) and more integrations (8 vs 4). Starting price: Greetly at Contact Sales vs Vivantio at $49/mo. Greetly has 66 unique features while Vivantio has 98 unique features, with 0 features in common.
| Greetly | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 98 |
| AI-Powered Features | 9 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 8 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Greetly | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (3 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Asset Management (0 vs 10)
| Feature | Greetly | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Audit & Compliance (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Location Change Logs |
Automation (3 vs 12)
| Feature | Greetly | Vivantio |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Returning Visitor Sign-In | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Greetly | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Greetly | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Communications (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration (0 vs 3)
| Feature | Greetly | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Visitor Check-In and Registration |
Customer Portal (0 vs 11)
| Feature | Greetly | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (13 vs 6)
| Feature | Greetly | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Forms & Fields | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows |
Data Management (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Visitor Log Deletion |
Developer (0 vs 2)
| Feature | Greetly | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Greetly | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Hardware Integration (2 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
ITSM (0 vs 2)
| Feature | Greetly | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Knowledge Base (0 vs 10)
| Feature | Greetly | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Localization (3 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 14)
| Feature | Greetly | Vivantio |
|---|---|---|
| 365-Day Visitor Log | ||
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Customize and Save Visitor Log Views | ||
| Data Builder | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Realtime Data Access | ||
| Report Builder | ||
| Report Catalog | ||
| Schedule and Send Automatic Reports |
Safety (2 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 1)
| Feature | Greetly | Vivantio |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Multiple IdP | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Support (1 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Free Upgrades and Product Updates |
Task Management (0 vs 1)
| Feature | Greetly | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Greetly | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (2 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Vendor Management (0 vs 1)
| Feature | Greetly | Vivantio |
|---|---|---|
| Third Party Management |
Visitor Management (3 vs 0)
| Feature | Greetly | Vivantio |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Workspace (0 vs 4)
| Feature | Greetly | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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