Greetly vs OTRS
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 25) and more integrations (8 vs 5). Both start at Contact Sales. Greetly has 66 unique features while OTRS has 25 unique features, with 0 features in common.
| Greetly | OTRS | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 25 |
| AI-Powered Features | 9 | 1 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 8 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Greetly | OTRS |
|---|---|---|
| AI Summaries of Tickets |
Administration (3 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Analytics (0 vs 1)
| Feature | Greetly | OTRS |
|---|---|---|
| Reporting |
Audit & Compliance (1 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Location Change Logs |
Automation (3 vs 3)
| Feature | Greetly | OTRS |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Time Accounting | ||
| Automatic Visitor Checkout | ||
| Business Process Management (BPMS) | ||
| Office Management Automation | ||
| Returning Visitor Sign-In |
Communications (1 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Core (0 vs 14)
| Feature | Greetly | OTRS |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Core Functionality (1 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Visitor Log Deletion |
Hardware Integration (2 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 1)
| Feature | Greetly | OTRS |
|---|---|---|
| Cloud-Based Infrastructure | ||
| On-Premise & Managed Deployment |
Integration (2 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Localization (3 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 4)
| Feature | Greetly | OTRS |
|---|---|---|
| Capture Visitor Photos | ||
| Cyber Defense & Security Incidents (STORM) | ||
| Government-Issued ID Verification | ||
| ISMS (Information Security Management System) | ||
| Security Incident Management | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Vulnerability Management | ||
| Watchlist & Co-pilot Alerts |
Support (1 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Free Upgrades and Product Updates |
User Experience (2 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | OTRS |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Visualization (0 vs 1)
| Feature | Greetly | OTRS |
|---|---|---|
| Kanban View |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
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