Greetly vs osTicket
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 17) and more integrations (8 vs 0). Starting price: Greetly at Contact Sales vs osTicket at Free. Greetly has 66 unique features while osTicket has 17 unique features, with 0 features in common.
| Greetly | osTicket | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 17 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 2 | 2 |
| Integrations | 8 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
Administration (3 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Audit & Compliance (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Location Change Logs |
Automation (3 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Returning Visitor Sign-In |
Automation & Routing (0 vs 3)
| Feature | Greetly | osTicket |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (0 vs 2)
| Feature | Greetly | osTicket |
|---|---|---|
| Agent Collision Avoidance | ||
| Thread Actions |
Communications (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Core Functionality (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Visitor Check-In and Registration |
Customer Portal (0 vs 1)
| Feature | Greetly | osTicket |
|---|---|---|
| Customer Support Portal |
Customization (13 vs 3)
| Feature | Greetly | osTicket |
|---|---|---|
| Configurable Help Topics | ||
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Columns and Queues | ||
| Custom Email Notification Names | ||
| Custom Fields | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor |
Data Management (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Visitor Log Deletion |
Hardware Integration (2 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Integration & API (0 vs 1)
| Feature | Greetly | osTicket |
|---|---|---|
| API Ticket Creation |
Localization (3 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Reporting & Analytics (0 vs 2)
| Feature | Greetly | osTicket |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (0 vs 1)
| Feature | Greetly | osTicket |
|---|---|---|
| Service Level Agreements (SLA) |
Safety (2 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Search & Navigation (0 vs 1)
| Feature | Greetly | osTicket |
|---|---|---|
| Advanced Search |
Security (6 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Support (1 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Free Upgrades and Product Updates |
Task Management (0 vs 1)
| Feature | Greetly | osTicket |
|---|---|---|
| Tasks |
Ticket Management (0 vs 2)
| Feature | Greetly | osTicket |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
User Experience (2 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | osTicket |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
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