Greetly vs LiveAgent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers fewer features (66 vs 165) and more integrations (8 vs 0). Starting price: Greetly at Contact Sales vs LiveAgent at $19/mo. Greetly has 66 unique features while LiveAgent has 165 unique features, with 0 features in common.
| Greetly | LiveAgent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 165 |
| AI-Powered Features | 9 | 11 |
| Starting Price | Contact Sales | $19/mo |
| Pricing Tiers | 2 | 3 |
| Integrations | 8 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Greetly | LiveAgent |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
Administration (3 vs 1)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Custom Roles | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Analytics (0 vs 4)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Audit & Compliance (1 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Location Change Logs |
Automation (3 vs 5)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Automated Ticket Distribution | ||
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Automation Rules | ||
| Event Rules | ||
| Returning Visitor Sign-In | ||
| Time Rules | ||
| To Solve Algorithm |
CRM (0 vs 4)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (0 vs 8)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (0 vs 3)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (0 vs 22)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Communications (1 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Audit Log | ||
| GDPR Compliance | ||
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration (0 vs 5)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (0 vs 4)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Core Functionality (1 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 13)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Ticket Fields |
Data Management (1 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Visitor Log Deletion |
Engagement (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (0 vs 4)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (0 vs 3)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (0 vs 1)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Hardware IP Phone Support |
Hardware Integration (2 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
History (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 1)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Cloud-Based Infrastructure | ||
| Multiple Data Centers |
Integration (2 vs 3)
| Feature | Greetly | LiveAgent |
|---|---|---|
| API Keys | ||
| Active Directory Integration | ||
| Click to Email | ||
| Preregister Visitors from Calendar Invite | ||
| Web Contact Cards |
Knowledge Management (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (3 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Language Adaptable Widgets | ||
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Multiple Language Support | ||
| Voice Notifications in 26 Languages |
Management (0 vs 9)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (0 vs 5)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Notifications (5 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Organization (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Departments | ||
| Tags |
Productivity (0 vs 5)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (0 vs 2)
| Feature | Greetly | LiveAgent |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (7 vs 17)
| Feature | Greetly | LiveAgent |
|---|---|---|
| 365-Day Visitor Log | ||
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards |
Safety (2 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 6)
| Feature | Greetly | LiveAgent |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Single Sign-On (SSO) | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Self-Service (0 vs 3)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (1 vs 13)
| Feature | Greetly | LiveAgent |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| Free Upgrades and Product Updates | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Ticket Management (0 vs 7)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
User Experience (2 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | LiveAgent |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in LiveAgent (165)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 145 more unique features
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