Greetly vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 48) and fewer integrations (8 vs 35). Starting price: Greetly at Contact Sales vs Jira Service Management at $29/mo. Greetly has 66 unique features while Jira Service Management has 48 unique features, with 0 features in common.
| Greetly | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 48 |
| AI-Powered Features | 9 | 4 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 8 | 35 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 74% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
Administration (3 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Analytics (0 vs 4)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Audit (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Audit Logging | ||
| Request History |
Audit & Compliance (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Location Change Logs |
Automation (3 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Automation Rules | ||
| Jira Automation for JSM | ||
| Returning Visitor Sign-In |
Channels (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Multi-Channel Support |
Collaboration (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Commenting & Collaboration |
Communications (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Content (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Service Desk |
Core Functionality (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 3)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Custom Workflows | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Field Validation | ||
| Forms & Workflows |
Dashboard (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Gadgets & Widgets |
Data (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Data Export & Backup |
Data Management (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Visitor Log Deletion |
Enterprise (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Multi-Tenant Support |
Files (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| File Attachments |
Hardware Integration (2 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| API & Webhooks | ||
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Localization (3 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Mobile (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Service Health Dashboards |
Notifications (5 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Real-Time Notifications | ||
| Voice Notifications |
Operations (3 vs 8)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Digital Mailroom | ||
| Incident Management | ||
| Problem Management | ||
| Remote Visitor Checkout | ||
| Runbook Integration | ||
| Send Checkout Links to Visitors | ||
| Time Tracking |
Organization (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| SLA Management |
Portal (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (0 vs 2)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (7 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Scheduled Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Search (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Advanced Search |
Security (6 vs 4)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Capture Visitor Photos | ||
| Confidentiality Levels | ||
| Government-Issued ID Verification | ||
| SSO & SAML | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Support (1 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Free Upgrades and Product Updates |
Team (0 vs 1)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Team Management |
User Experience (2 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | Jira Service Management |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in Jira Service Management (48)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 28 more unique features
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