Grasshopper vs Twilio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Grasshopper offers more features (45 vs 43) and more integrations (30 vs 27). Starting price: Grasshopper at $9.99/mo vs Twilio at Free. Grasshopper has 43 unique features while Twilio has 41 unique features, with 2 features in common.
| Grasshopper | Twilio | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 45 | 43 |
| AI-Powered Features | 1 | 7 |
| Starting Price | $9.99/mo | Free |
| Pricing Tiers | 4 | 1 |
| Integrations | 30 | 27 |
| Shared Features | 2 | |
| Shared Integrations | 12 | |
| Data Quality | 73% | 72% |
Feature Comparison by Category
Access (2 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Mobile App | ||
| Multi-Device Sync |
Account (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Subuser Management |
Administration (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| User Roles and Permissions |
Analytics (3 vs 4)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call Analytics | ||
| Call Metrics Dashboard | ||
| Call Transcription | ||
| Email Analytics | ||
| Messaging Insights | ||
| Sentiment Analysis | ||
| Voice Intelligence |
Automation (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Auto Responder |
Call Management (4 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call Blocking | ||
| Call Queue Management | ||
| Call Screening | ||
| Call Transfer |
Call Routing (3 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call Forwarding Rules | ||
| Extension System | ||
| IVR System |
Collaboration (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Conference Calling |
Compliance (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Compliance Reporting |
Contact Center (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Twilio Flex |
Contacts (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Contact Management |
Core (9 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call Forwarding | ||
| Call Recording | ||
| Fax to Email | ||
| International Calling | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Unlimited Local Numbers | ||
| Vanity Numbers | ||
| Voicemail to Email |
Customization (5 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Business Hours Settings | ||
| Caller ID Customization | ||
| Custom Branding | ||
| Custom Greetings | ||
| Do Not Disturb Mode |
Data (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Sync |
Email (0 vs 8)
| Feature | Grasshopper | Twilio |
|---|---|---|
| A/B Testing | ||
| Email API | ||
| IP Warming | ||
| Inbound Parse | ||
| List Management | ||
| SendGrid Dynamic Templates | ||
| SendGrid Email Marketing | ||
| Spam Checker |
Fax (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Programmable Fax |
Infrastructure (0 vs 3)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Elasticity and Scalability | ||
| Geographic Redundancy | ||
| Serverless Functions |
Integration (2 vs 3)
| Feature | Grasshopper | Twilio |
|---|---|---|
| API Access | ||
| Call Logging to CRM | ||
| REST APIs | ||
| SDKs | ||
| Webhooks |
Messaging (5 vs 5)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Bulk SMS | ||
| Conversation API | ||
| Message Scheduling | ||
| Message Templates | ||
| Messaging Channels | ||
| Programmable Chat | ||
| SMS API | ||
| SMS Messaging | ||
| SMS Read Receipts | ||
| WhatsApp Business API |
Security (2 vs 5)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Authy | ||
| Backup and Recovery | ||
| Compliance | ||
| DKIM and SPF Configuration | ||
| Password Protection | ||
| Two-Factor Authentication | ||
| Verify API |
Support (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Priority Support |
Team (3 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Availability Status | ||
| Call Monitoring | ||
| Team Dashboard |
Tracking (1 vs 0)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call History |
Verification (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Phone Number Lookup |
Video (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Video API |
Voice (0 vs 7)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Call Queue Management | ||
| Call Recording | ||
| Interactive Voice Response | ||
| Smart Routing | ||
| Transcription | ||
| Virtual Phone Numbers | ||
| Voice API |
Workflow (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Studio |
Workforce (0 vs 1)
| Feature | Grasshopper | Twilio |
|---|---|---|
| Taskrouter |
Unique Features
Only in Grasshopper (43)
Mobile App
Multi-Device Sync
User Roles and Permissions
Call Analytics
Call Metrics Dashboard
Call Transcription
Auto Responder
Call Blocking
Call Screening
Call Transfer
Call Forwarding Rules
Extension System
IVR System
Conference Calling
Compliance Reporting
Contact Management
Call Forwarding
Fax to Email
International Calling
Local Phone Numbers
+ 23 more unique features
Only in Twilio (41)
Subuser Management
Email Analytics
Messaging Insights
Sentiment Analysis
Voice Intelligence
Twilio Flex
Sync
A/B Testing
Email API
Inbound Parse
IP Warming
List Management
SendGrid Dynamic Templates
SendGrid Email Marketing
Spam Checker
Programmable Fax
Elasticity and Scalability
Geographic Redundancy
Serverless Functions
REST APIs
+ 21 more unique features
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