Gorgias vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gorgias offers fewer features (34 vs 70) and fewer integrations (7 vs 14). Starting price: Gorgias at $10/mo vs Hiver at $25/mo. Gorgias has 28 unique features while Hiver has 64 unique features, with 6 features in common.
| Gorgias | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 34 | 70 |
| AI-Powered Features | 10 | 14 |
| Starting Price | $10/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 7 | 14 |
| Shared Features | 6 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Gorgias | Hiver |
|---|---|---|
| AI Agent | ||
| AI Agent FAQ Resolution | ||
| AI Order Editing | ||
| AI Returns & Refunds | ||
| Customized Tone of Voice |
Administration (1 vs 0)
| Feature | Gorgias | Hiver |
|---|---|---|
| Team Management |
Analytics (4 vs 8)
| Feature | Gorgias | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Live Monitoring | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| Revenue Statistics | ||
| SLA Management | ||
| Satisfaction Survey | ||
| Support Performance Analytics |
Apps (0 vs 5)
| Feature | Gorgias | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (2 vs 12)
| Feature | Gorgias | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Macros | ||
| Rule-based Automations | ||
| Rules | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (0 vs 4)
| Feature | Gorgias | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Gorgias | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Hiver AI (0 vs 13)
| Feature | Gorgias | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | Gorgias | Hiver |
|---|---|---|
| 100+ Integrations | ||
| Shopify Integration |
Marketing (1 vs 0)
| Feature | Gorgias | Hiver |
|---|---|---|
| Marketing Suite |
Sales (3 vs 0)
| Feature | Gorgias | Hiver |
|---|---|---|
| Dynamic Discounts | ||
| Product Recommendations | ||
| Shopping Assistant |
Security (1 vs 2)
| Feature | Gorgias | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| SSO Integration |
Self-Service (0 vs 3)
| Feature | Gorgias | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (15 vs 3)
| Feature | Gorgias | Hiver |
|---|---|---|
| Additional Success Services | ||
| Assignment | ||
| Custom Build Hours | ||
| Dedicated Email Server | ||
| Email Support | ||
| Help Center | ||
| Helpdesk | ||
| Live Chat | ||
| Omnichannel Support | ||
| Onboarding Assistance | ||
| Routing | ||
| SMS Support | ||
| Social Media Support | ||
| Support Suite | ||
| Unified Conversation View |
Team Management (0 vs 4)
| Feature | Gorgias | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Gorgias | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Gorgias (28)
AI Agent
AI Agent FAQ Resolution
AI Order Editing
AI Returns & Refunds
Customized Tone of Voice
Live Monitoring
Revenue Statistics
Satisfaction Survey
Support Performance Analytics
Macros
Rules
100+ Integrations
Shopify Integration
Marketing Suite
Dynamic Discounts
Product Recommendations
Shopping Assistant
SSO Integration
Assignment
Dedicated Email Server
+ 8 more unique features
Only in Hiver (64)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 44 more unique features
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