RingCentral vs Zoom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RingCentral offers more features (48 vs 45) and fewer integrations (9 vs 25). Starting price: RingCentral at Free vs Zoom at $15.99/mo. RingCentral has 43 unique features while Zoom has 40 unique features, with 5 features in common.
| RingCentral | Zoom | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 48 | 45 |
| AI-Powered Features | 5 | 7 |
| Starting Price | Free | $15.99/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 9 | 25 |
| Shared Features | 5 | |
| Shared Integrations | 6 | |
| Data Quality | 80% | 73% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| AI Assistant | ||
| AI Conversation Expert | ||
| AI Receptionist | ||
| Live Transcription |
AI Features (0 vs 4)
| Feature | RingCentral | Zoom |
|---|---|---|
| Auto Transcription | ||
| Intelligent Recording | ||
| Meeting Summary | ||
| Noise Suppression |
Access (3 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Cross-Device Switching | ||
| Mobile App Access | ||
| Web Browser Access |
Accessibility (0 vs 3)
| Feature | RingCentral | Zoom |
|---|---|---|
| Accessibility Features | ||
| Closed Captions | ||
| Translation |
Administration (4 vs 2)
| Feature | RingCentral | Zoom |
|---|---|---|
| Admin Console | ||
| Cost Center Management | ||
| Custom Roles and Permissions | ||
| Multi-Support Admin | ||
| Role-Based Access Control | ||
| Team Administration |
Analytics (3 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Adoption Analytics | ||
| Advanced Meeting Insights | ||
| Analytics & Reports | ||
| Business Analytics |
Appearance (0 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Virtual Backgrounds |
Automation (1 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Custom Workflows |
Call Management (3 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Call Delegation | ||
| Call Queues | ||
| Call Screening |
Collaboration (6 vs 3)
| Feature | RingCentral | Zoom |
|---|---|---|
| Annotation Tools | ||
| Breakout Rooms | ||
| Directory | ||
| File Sharing | ||
| Screen Sharing | ||
| Team Connect | ||
| Team Huddle | ||
| Whiteboard |
Communication (2 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Chat & Instant Messaging | ||
| Fax Service | ||
| Team Messaging |
Core (0 vs 3)
| Feature | RingCentral | Zoom |
|---|---|---|
| HD Video Conferencing | ||
| Recording & Playback | ||
| Screen Sharing |
Customization (0 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Custom Branding |
Display (0 vs 4)
| Feature | RingCentral | Zoom |
|---|---|---|
| Gallery View | ||
| Smart Gallery | ||
| Speaker View | ||
| Spotlight Video |
Engagement (1 vs 3)
| Feature | RingCentral | Zoom |
|---|---|---|
| Breakout Rooms | ||
| Participant Reactions | ||
| Poll & Q&A | ||
| Reactions & Nonverbals |
Hardware (0 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Zoom Rooms |
Integration (3 vs 1)
| Feature | RingCentral | Zoom |
|---|---|---|
| Calendar Integration | ||
| Microsoft Teams Integration | ||
| RingCentral Add-Ins | ||
| Unified Experience |
Messaging (1 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Business SMS |
Phone (0 vs 7)
| Feature | RingCentral | Zoom |
|---|---|---|
| Call Hold & Resume | ||
| Call Recording | ||
| Call Routing | ||
| Call Transfer | ||
| Phone Conferencing | ||
| VoIP Calling | ||
| Voicemail |
Presence (0 vs 2)
| Feature | RingCentral | Zoom |
|---|---|---|
| Do Not Disturb | ||
| Presence Status |
Presentation (1 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Presentation Modes |
Productivity (1 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Task Management |
Recording (1 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Meeting Recording |
Scheduling (1 vs 2)
| Feature | RingCentral | Zoom |
|---|---|---|
| Personal Meeting Links | ||
| Recurring Meetings | ||
| Schedule Meetings |
Security (5 vs 4)
| Feature | RingCentral | Zoom |
|---|---|---|
| Dynamic End-to-End Encryption | ||
| End-to-End Encryption | ||
| Guest Allowance | ||
| Meeting Lock | ||
| Password Protection | ||
| Single Sign-On | ||
| User Authentication | ||
| Waiting Room |
Video (3 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| HD Audio and Video | ||
| Video Conferencing | ||
| Virtual Backgrounds |
Voice (5 vs 0)
| Feature | RingCentral | Zoom |
|---|---|---|
| Business Phone System | ||
| International Calling Plans | ||
| Unlimited US/Canada Calls | ||
| Unlimited VoIP Calls | ||
| Visual Voicemail |
Webinar (0 vs 2)
| Feature | RingCentral | Zoom |
|---|---|---|
| Live Streaming | ||
| Webinar Hosting |
Unique Features
Only in RingCentral (43)
Cross-Device Switching
Mobile App Access
Web Browser Access
Cost Center Management
Custom Roles and Permissions
Multi-Support Admin
Team Administration
AI Assistant
AI Conversation Expert
AI Receptionist
Live Transcription
Adoption Analytics
Advanced Meeting Insights
Business Analytics
Custom Workflows
Call Delegation
Call Queues
Call Screening
File Sharing
Team Connect
+ 23 more unique features
Only in Zoom (40)
Accessibility Features
Closed Captions
Translation
Admin Console
Role-Based Access Control
Auto Transcription
Intelligent Recording
Meeting Summary
Noise Suppression
Analytics & Reports
Annotation Tools
Directory
Chat & Instant Messaging
HD Video Conferencing
Recording & Playback
Custom Branding
Gallery View
Smart Gallery
Speaker View
Spotlight Video
+ 20 more unique features
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