Gladly vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 74) and more integrations (30 vs 8). Starting price: Gladly at $50/mo vs Lime Connect at $130/mo. Gladly has 38 unique features while Lime Connect has 71 unique features, with 3 features in common.
| Gladly | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 74 |
| AI-Powered Features | 11 | 7 |
| Starting Price | $50/mo | $130/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 8 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| AI-Powered Suggestions | ||
| Sentiment Analysis |
AI Assistance (0 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Gladly | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Agent Tools (4 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 6)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Agent Performance Analytics | ||
| Contact Location | ||
| Conversation Analytics | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard |
Automation (5 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing |
CRM (0 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Contact Details |
Communication (4 vs 6)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Multi-channel Messaging | ||
| Notes | ||
| Video Calls & Screen Sharing | ||
| Voice and Phone Integration |
Compliance (1 vs 2)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| Compliance Reports | ||
| GDPR Data Deletion |
Core (2 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 14)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Custom Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Documentation (2 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Integration (2 vs 9)
| Feature | Gladly | Lime Connect |
|---|---|---|
| API Access | ||
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Webhook Support |
Live Chat (0 vs 2)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Localization (1 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Marketing (0 vs 3)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (2 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging | ||
| Conversation Topics |
Productivity (0 vs 2)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (2 vs 3)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| Role-Based Access Control | ||
| SSO (Single Sign-On) | ||
| Two-Factor Authentication |
Support (0 vs 5)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Team Tools (1 vs 0)
| Feature | Gladly | Lime Connect |
|---|---|---|
| Team Collaboration |
Unique Features
Only in Gladly (38)
Agent Workspace
Bulk Operations
Canned Responses
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
Multi-channel Messaging
Voice and Phone Integration
+ 18 more unique features
Only in Lime Connect (71)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
+ 51 more unique features
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