Gladly vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 143) and more integrations (30 vs 17). Starting price: Gladly at $50/mo vs Tidio at $24.17/mo. Gladly has 40 unique features while Tidio has 142 unique features, with 1 features in common.
| Gladly | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 143 |
| AI-Powered Features | 11 | 26 |
| Starting Price | $50/mo | $24.17/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 30 | 17 |
| Shared Features | 1 | |
| Shared Integrations | 9 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 18)
| Feature | Gladly | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-Powered Suggestions | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground |
Agent Tools (4 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 19)
| Feature | Gladly | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Agent Performance Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Measurement | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Data Comparisons | ||
| Flows Performance Analytics |
Apps (0 vs 2)
| Feature | Gladly | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (5 vs 18)
| Feature | Gladly | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automated Workflows | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| Chatbot Builder | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Omnichannel Routing | ||
| Reassign with Flows |
CRM (0 vs 2)
| Feature | Gladly | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Communication (4 vs 17)
| Feature | Gladly | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Sharing | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multi-channel Messaging | ||
| Multichannel Support |
Compliance (1 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 9)
| Feature | Gladly | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Custom Fields | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | Gladly | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Documentation (2 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
E-commerce (0 vs 11)
| Feature | Gladly | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (2 vs 6)
| Feature | Gladly | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Access | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI | ||
| Webhook Support |
Integrations (0 vs 1)
| Feature | Gladly | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (1 vs 2)
| Feature | Gladly | Tidio |
|---|---|---|
| Language Support | ||
| Multilanguage Support | ||
| Multilanguage Widget |
Management (3 vs 9)
| Feature | Gladly | Tidio |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Quality Assurance | ||
| Spam Management | ||
| Track Operator Tickets |
Notification (0 vs 1)
| Feature | Gladly | Tidio |
|---|---|---|
| Personal Notifications |
Organization (2 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Productivity (0 vs 1)
| Feature | Gladly | Tidio |
|---|---|---|
| Macros |
Security (2 vs 6)
| Feature | Gladly | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| Role-Based Access Control | ||
| SSO | ||
| Super Admin Role | ||
| Two-Factor Authentication | ||
| User Permissions | ||
| User Permissions Management |
Social Media (0 vs 3)
| Feature | Gladly | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | Gladly | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Team Tools (1 vs 0)
| Feature | Gladly | Tidio |
|---|---|---|
| Team Collaboration |
Ticketing (0 vs 7)
| Feature | Gladly | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in Gladly (40)
Agent Workspace
Bulk Operations
Canned Responses
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
Multi-channel Messaging
+ 20 more unique features
Only in Tidio (142)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 122 more unique features
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