Gladly vs Nextiva
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 94) and more integrations (30 vs 12). Starting price: Gladly at $50/mo vs Nextiva at $15/mo. Gladly has 37 unique features while Nextiva has 90 unique features, with 4 features in common.
| Gladly | Nextiva | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 94 |
| AI-Powered Features | 11 | 26 |
| Starting Price | $50/mo | $15/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 12 |
| Shared Features | 4 | |
| Shared Integrations | 4 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| AI-Powered Suggestions | ||
| Sentiment Analysis |
AI Capabilities (0 vs 9)
| Feature | Gladly | Nextiva |
|---|---|---|
| AI Answering Service | ||
| AI Classification | ||
| AI Transcription & Summarization | ||
| Data Loss Prevention | ||
| Language Detection & Translation | ||
| Sentiment Analysis | ||
| Speech to Text | ||
| Text-to-Speech | ||
| XBert AI Receptionist |
Agent Tooling (0 vs 5)
| Feature | Gladly | Nextiva |
|---|---|---|
| Automated Dispositioning | ||
| Generative AI Knowledge Base | ||
| Language Detection | ||
| Redaction in Digital Workitems | ||
| Secure Payment Agent Assist |
Agent Tools (4 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 6)
| Feature | Gladly | Nextiva |
|---|---|---|
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Conversational Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Predictive Analytics | ||
| Real-Time Dashboards | ||
| Real-time Reporting Dashboard | ||
| Reports with Generic Queries | ||
| Voice Analytics | ||
| Widgets & Customization |
Architecture (0 vs 8)
| Feature | Gladly | Nextiva |
|---|---|---|
| 99.999% Uptime | ||
| CRM Note API | ||
| Disaster Recovery | ||
| Hybrid Cloud Deployment | ||
| Nextiva Integration Universe | ||
| No Maintenance Windows | ||
| REST APIs | ||
| Security Certifications |
Automation (5 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing |
Automation & Productivity (0 vs 16)
| Feature | Gladly | Nextiva |
|---|---|---|
| Bot-to-Agent-to-Bot Journeys | ||
| Internal Team Collaboration | ||
| Mobile App | ||
| Monitoring and Coaching | ||
| Nextiva App | ||
| Process Automation | ||
| Quality Monitoring Surveys | ||
| Real-Time Presence | ||
| Team Chat & Collaboration | ||
| Team Collaboration | ||
| Team Productivity | ||
| Unified Agent Experience | ||
| Workflow Automation | ||
| Workflow Engine | ||
| Workforce Engagement & Management |
Communication (4 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 24)
| Feature | Gladly | Nextiva |
|---|---|---|
| ACD Call Back | ||
| Auto Attendant | ||
| Call Queues | ||
| Call Routing | ||
| Callback Feature | ||
| Contact Management | ||
| Conversational Commerce | ||
| Customer Journey Orchestration | ||
| Customer Portal | ||
| In-Queue Sidebar | ||
| Inbound Sales and Service Call Center | ||
| Intelligent Routing | ||
| Intelligent Virtual Assistant | ||
| Journey Orchestration | ||
| Omnichannel Conversation History |
Customization (1 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Custom Fields |
Documentation (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Engagement Channels (0 vs 19)
| Feature | Gladly | Nextiva |
|---|---|---|
| Business SMS | ||
| Business VoIP | ||
| Conference Lines | ||
| Customer-to-Team SMS Messaging | ||
| Digital Fax | ||
| Email Management | ||
| HD Voice Quality | ||
| Live Chat | ||
| Messaging Apps Integration | ||
| Omnichannel Engagement | ||
| Online Faxing | ||
| Screenshare & File Share | ||
| Smartphone App | ||
| Social and Review Management | ||
| Toll-Free Number |
Integration (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| API Access | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Organization (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Outbound Dialing (0 vs 7)
| Feature | Gladly | Nextiva |
|---|---|---|
| Blended Inbound & Outbound Calling | ||
| DID Number Management | ||
| Lead Filtering | ||
| List and Campaign Management | ||
| Outbound Dialing | ||
| Progressive, Predictive Outbound Dialing | ||
| TCPA Guardrails |
Security (2 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Role-Based Access Control | ||
| Two-Factor Authentication |
Team Tools (1 vs 0)
| Feature | Gladly | Nextiva |
|---|---|---|
| Team Collaboration |
Unique Features
Only in Gladly (37)
Agent Workspace
Bulk Operations
Canned Responses
AI-Powered Suggestions
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
File Sharing
Multi-channel Messaging
Voice and Phone Integration
Compliance Reports
+ 17 more unique features
Only in Nextiva (90)
Automated Dispositioning
Generative AI Knowledge Base
Language Detection
Redaction in Digital Workitems
Secure Payment Agent Assist
AI Answering Service
AI Classification
AI Transcription & Summarization
Data Loss Prevention
Language Detection & Translation
Speech to Text
Text-to-Speech
XBert AI Receptionist
Advanced Reporting
Conversational Analytics
Real-Time Dashboards
Reports with Generic Queries
Voice Analytics
Widgets & Customization
99.999% Uptime
+ 70 more unique features
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