Gladly vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 80) and more integrations (30 vs 12). Starting price: Gladly at $50/mo vs LiveChat at $25/mo. Gladly has 37 unique features while LiveChat has 76 unique features, with 4 features in common.
| Gladly | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 80 |
| AI-Powered Features | 11 | 10 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 12 |
| Shared Features | 4 | |
| Shared Integrations | 4 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 7)
| Feature | Gladly | LiveChat |
|---|---|---|
| AI-Powered Suggestions | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Gladly | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Agent Tools (4 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard |
Automation (5 vs 2)
| Feature | Gladly | LiveChat |
|---|---|---|
| Automated Workflows | ||
| ChatBot | ||
| Chatbot Builder | ||
| Omnichannel Routing | ||
| Recurring Campaigns | ||
| Scheduled Messages | ||
| Smart Routing |
Chat Tools (0 vs 14)
| Feature | Gladly | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (4 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Engagement (0 vs 5)
| Feature | Gladly | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Experience (2 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 4)
| Feature | Gladly | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Fields | ||
| Language Support |
Documentation (2 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Integration (2 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| API Access | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Messaging Channels (0 vs 10)
| Feature | Gladly | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Organization (2 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Reporting & Analytics (0 vs 9)
| Feature | Gladly | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Gladly | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (2 vs 8)
| Feature | Gladly | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Gladly | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Team Tools (1 vs 0)
| Feature | Gladly | LiveChat |
|---|---|---|
| Team Collaboration |
Unique Features
Only in Gladly (37)
Agent Workspace
Bulk Operations
Mobile App
AI-Powered Suggestions
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
Multi-channel Messaging
Voice and Phone Integration
Compliance Reports
+ 17 more unique features
Only in LiveChat (76)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
Chat Transfer
+ 56 more unique features
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