Gladly vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 64) and more integrations (30 vs 15). Starting price: Gladly at $50/mo vs JivoChat at $28/mo. Gladly has 38 unique features while JivoChat has 61 unique features, with 3 features in common.
| Gladly | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 64 |
| AI-Powered Features | 11 | 5 |
| Starting Price | $50/mo | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 15 |
| Shared Features | 3 | |
| Shared Integrations | 4 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | Gladly | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI-Powered Suggestions | ||
| Sentiment Analysis |
Agent Tools (4 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 6)
| Feature | Gladly | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Feedback & Ratings | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Gladly | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (5 vs 4)
| Feature | Gladly | JivoChat |
|---|---|---|
| Automated Workflows | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbot Builder | ||
| Chatbots | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing |
CRM (0 vs 1)
| Feature | Gladly | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (0 vs 1)
| Feature | Gladly | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (4 vs 8)
| Feature | Gladly | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| Email Management | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Multi-channel Messaging | ||
| Team Chats | ||
| Video Calls | ||
| Voice and Phone Integration |
Compliance (1 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 2)
| Feature | Gladly | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Custom Fields | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Gladly | JivoChat |
|---|---|---|
| Chat History Storage |
Documentation (2 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Engagement (0 vs 3)
| Feature | Gladly | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (2 vs 4)
| Feature | Gladly | JivoChat |
|---|---|---|
| API Access | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Webhook Support |
Lead Generation (0 vs 3)
| Feature | Gladly | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (1 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Language Support |
Management (3 vs 4)
| Feature | Gladly | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Quality Assurance |
Marketing (0 vs 2)
| Feature | Gladly | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Gladly | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 2)
| Feature | Gladly | JivoChat |
|---|---|---|
| Chat Topics | ||
| Conversation Search | ||
| Conversation Tagging | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Gladly | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Gladly | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Gladly | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (2 vs 5)
| Feature | Gladly | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Role-Based Access Control | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Two-Factor Authentication |
Social Media (0 vs 2)
| Feature | Gladly | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Team Tools (1 vs 0)
| Feature | Gladly | JivoChat |
|---|---|---|
| Team Collaboration |
Unique Features
Only in Gladly (38)
Agent Workspace
Bulk Operations
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
Multi-channel Messaging
Voice and Phone Integration
+ 18 more unique features
Only in JivoChat (61)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 41 more unique features
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