Gladly vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 63) and more integrations (30 vs 6). Both start at $50/mo. Gladly has 41 unique features while Helpshift has 63 unique features, with 0 features in common.
| Gladly | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 63 |
| AI-Powered Features | 11 | 17 |
| Starting Price | $50/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (2 vs 12)
| Feature | Gladly | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| AI-Powered Suggestions | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Sentiment Analysis | ||
| Smart FAQ | ||
| Smart Intents |
Agent Tools (4 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 7)
| Feature | Gladly | Helpshift |
|---|---|---|
| Agent Performance Analytics | ||
| Analytics API | ||
| Built-in Reporting | ||
| Conversation Analytics | ||
| Custom Reports | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Predictive Analytics | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Real-time Reporting Dashboard |
Automation (5 vs 3)
| Feature | Gladly | Helpshift |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| Omnichannel Routing | ||
| SLA Management | ||
| Scheduled Messages | ||
| Smart Routing |
Channels (0 vs 10)
| Feature | Gladly | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (4 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| Announcements | ||
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| Branding & Customization | ||
| Custom Fields |
Documentation (2 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Feedback (0 vs 2)
| Feature | Gladly | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (2 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Messaging (0 vs 3)
| Feature | Gladly | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (0 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Organization (2 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Productivity (0 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| Quick Replies |
Routing (0 vs 3)
| Feature | Gladly | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (2 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Role-Based Access Control | ||
| Two-Factor Authentication |
Self-Service (0 vs 2)
| Feature | Gladly | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | Gladly | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | Gladly | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (0 vs 4)
| Feature | Gladly | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Team Tools (1 vs 0)
| Feature | Gladly | Helpshift |
|---|---|---|
| Team Collaboration |
Ticketing (0 vs 1)
| Feature | Gladly | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Gladly (41)
Agent Workspace
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
+ 21 more unique features
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
Want to build your own alternative to Gladly or Helpshift?
Analyze it with Reap