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Gladly vs HappyFox

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Gladly offers fewer features (41 vs 121) and fewer integrations (30 vs 104). Starting price: Gladly at $50/mo vs HappyFox at Contact Sales. Gladly has 41 unique features while HappyFox has 121 unique features, with 0 features in common.

GladlyHappyFox
CategoryCustomer SupportCustomer Support
Total Features41121
AI-Powered Features114
Starting Price$50/moContact Sales
Pricing Tiers34
Integrations30104
Shared Features0
Shared Integrations15
Data Quality71%100%

Feature Comparison by Category

AI (2 vs 4)

FeatureGladlyHappyFox
AI-Powered Suggestions
Assist AI
Autopilot
Chatbot
HappyFox AI
Sentiment Analysis

Agent Tools (4 vs 0)

FeatureGladlyHappyFox
Agent Workspace
Bulk Operations
Canned Responses
Mobile App

Analytics (7 vs 0)

FeatureGladlyHappyFox
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard

Automation (5 vs 3)

FeatureGladlyHappyFox
Automated Workflows
Canned Actions (Macros)
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Smart Rule Automation
Workflows

Collaboration (0 vs 1)

FeatureGladlyHappyFox
External Ticket Sharing

Communication (4 vs 2)

FeatureGladlyHappyFox
Email Management
Email Notifications
File Sharing
Live Chat
Multi-channel Messaging
Voice and Phone Integration

Compliance (1 vs 2)

FeatureGladlyHappyFox
Compliance Reports
EU Data Center
SOC 2 Type II Compliance

Contact Management (0 vs 5)

FeatureGladlyHappyFox
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts

Core (2 vs 1)

FeatureGladlyHappyFox
Customer Timeline
Help Desk
Unified Inbox

Customer Experience (2 vs 0)

FeatureGladlyHappyFox
Callback Feature
Customer Portal

Customization (1 vs 4)

FeatureGladlyHappyFox
Code Editor for Support Center
Custom Domain
Custom Fields
Customizable Support Widget
Support Portal Builder

Documentation (2 vs 0)

FeatureGladlyHappyFox
Conversation Transcripts
Knowledge Base Management

Email (0 vs 2)

FeatureGladlyHappyFox
Custom Email
Unlimited Mailboxes

Feedback (0 vs 1)

FeatureGladlyHappyFox
Satisfaction Surveys

IT Operations (0 vs 4)

FeatureGladlyHappyFox
Asset Management
Asset-Based Ticketing
Service Desk
Unlimited Assets

Integration (2 vs 2)

FeatureGladlyHappyFox
API Access
REST API
Webhook Support
Webhooks

Knowledge Management (0 vs 9)

FeatureGladlyHappyFox
Automatic Sitemap Generation
Contact Group Specific Knowledge Base
Draft KB Articles
Export Knowledge Base
Internal Knowledge Base
Knowledge Base
Knowledge Base Drafts
Knowledge Base Notifications
SEO Optimization for Knowledge Base

Localization (1 vs 2)

FeatureGladlyHappyFox
Language Support
Multilingual Agent Portal
Multilingual Knowledge Base

Management (3 vs 10)

FeatureGladlyHappyFox
Agent Coaching Tools
Agent Collision
Agent Scheduling
Agent Scripting
Custom Roles and Permissions
Proactive Agent Collision
Quality Assurance
SLA Breach Notification
SLA Live Timer
SLA Management
Task Hub
Task Management
Work Schedules

Mobile (0 vs 2)

FeatureGladlyHappyFox
Help Desk Mobile App
Mobile Asset Manager App

Organization (2 vs 2)

FeatureGladlyHappyFox
Conversation Search
Conversation Tagging
Multi-brand Helpdesk
Multi-branding with Custom Domain

Portal (0 vs 2)

FeatureGladlyHappyFox
Client Portal
Self-Service Portal

Reporting (0 vs 23)

FeatureGladlyHappyFox
Agent Activity Report
All-time Reporting History
Asset Report
Automatic Time Tracking
Business Intelligence
Canned Actions Report
Contact Group Report
Contact Report
Custom Dashboard
Custom Field Report
Dashboard
Export Tickets to CSV or Excel
Help Desk Performance Report
Knowledge Base Analytics
Report Filters

Security (2 vs 14)

FeatureGladlyHappyFox
Advanced Audit Logs
Audit Logs
Automatic Data Deletion/Redaction
Data Encryption - Rest and Transit
Digitally Signed Emails (DKIM)
IP-Based Restriction
Password Policy Management
Role-Based Access Control
Role-Based Security
SSL Certificate Hosting (Custom Domain)
SSO (GSuite/SAML/Azure)
SSO Lockout Recovery
Session-Based Security
Two Factor Authentication
Two-Factor Authentication

Storage (0 vs 2)

FeatureGladlyHappyFox
2 TB Attachment Store
Attachment Store

Support (0 vs 6)

FeatureGladlyHappyFox
Customer Success Manager
Email Support
Live Chat Support
Migration Assistance
Phone Support
Uptime SLA

Team Tools (1 vs 0)

FeatureGladlyHappyFox
Team Collaboration

Ticketing (0 vs 17)

FeatureGladlyHappyFox
Bulk Editing
Category Wise Statuses
Custom Ticket Queues
Customizable Priorities
Customizable Statuses
Kanban View
Load Balanced Ticket Assignment
Merge Tickets
Omnichannel Ticket Creation
Round Robin Ticket Assignment
Round Robin on Active Agents
Scheduled Tickets
Ticket Custom Fields
Ticket Tagging
Ticket Templates

Training (0 vs 1)

FeatureGladlyHappyFox
HappyFox University

Unique Features

Only in Gladly (41)

Agent Workspace
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing

+ 21 more unique features

Only in HappyFox (121)

Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain

+ 101 more unique features

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