Genesys Cloud vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Genesys Cloud offers more features (65 vs 64) and fewer integrations (5 vs 15). Starting price: Genesys Cloud at $75/mo vs JivoChat at $28/mo. Genesys Cloud has 65 unique features while JivoChat has 64 unique features, with 0 features in common.
| Genesys Cloud | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 65 | 64 |
| AI-Powered Features | 29 | 5 |
| Starting Price | $75/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 5 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (13 vs 2)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Experience Tokens | ||
| AI Guides | ||
| AI Studio | ||
| Agent Copilot | ||
| Agentic Virtual Agent | ||
| Conversational Intelligence | ||
| Native Bots | ||
| Predictive Engagement | ||
| Predictive Routing | ||
| Supervisor Copilot | ||
| Text-to-Speech Integration | ||
| Virtual Agents | ||
| Virtual Supervisor |
API (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Agentless API |
Analytics (12 vs 6)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Agent Empathy Analysis | ||
| Analytics and Reporting | ||
| Content Search with Topic and Sentiment Trends | ||
| Custom Reporting and Data Visualizations | ||
| Customer Feedback & Ratings | ||
| Customer Sentiment Analysis | ||
| Dictionary Management | ||
| Digital User Tracking | ||
| Google Analytics Integration | ||
| Interaction Transcription | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Speech and Text Analytics | ||
| Topic Detection and Management |
Application (0 vs 3)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (1 vs 4)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Work Automation |
CRM (0 vs 1)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| JivoChat CRM |
Channels (4 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Co-browse | ||
| Digital Channels | ||
| Third-party Messaging | ||
| Voice Channel |
Collaboration (0 vs 1)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (1 vs 8)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Unified Communications | ||
| Video Calls |
Customization (0 vs 2)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
IVR (3 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Callback | ||
| Scheduled Callbacks | ||
| Speech-enabled IVR |
Integration (5 vs 4)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| AppFoundry Marketplace | ||
| Bot Integration (Amazon Lex and Google Cloud) | ||
| Bring Your Own Interactions (BYOI) | ||
| CRM and Case Management Integration | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Unified Communications Integration |
Journey (2 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Journey Flows | ||
| Journey Management |
Knowledge (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Knowledge Workbench |
Lead Generation (0 vs 3)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Monitoring (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Real-time Monitoring |
Organization (0 vs 2)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound (2 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Outbound Campaigns | ||
| Proactive Notifications |
Phone (0 vs 1)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Telephony Plus |
Pricing (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Hourly Interacting |
Productivity (0 vs 4)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Quality Assurance and Compliance |
Recording (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Voice and Digital Recording |
Reporting (0 vs 1)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Export Reports to Excel |
Routing (3 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Call Routing | ||
| Inbound/Outbound Blending | ||
| Omnichannel Routing |
Security (0 vs 5)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Social Listening and Engagement |
Social Media (0 vs 2)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Telephony (1 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Genesys Cloud Voice |
Workforce (11 vs 0)
| Feature | Genesys Cloud | JivoChat |
|---|---|---|
| Capacity Planning | ||
| Coaching | ||
| Employee Performance | ||
| Forecasting and Scheduling | ||
| Gamification | ||
| Learning and Development | ||
| Monitoring and Adherence | ||
| Resource Management | ||
| Tempo Mobility Apps | ||
| Time Off Management | ||
| Workforce Management |
Unique Features
Only in Genesys Cloud (65)
Agent Copilot
Agentic Virtual Agent
AI Experience Tokens
AI Guides
AI Studio
Conversational Intelligence
Native Bots
Predictive Engagement
Predictive Routing
Supervisor Copilot
Text-to-Speech Integration
Virtual Agents
Virtual Supervisor
Agent Empathy Analysis
Analytics and Reporting
Content Search with Topic and Sentiment Trends
Custom Reporting and Data Visualizations
Customer Sentiment Analysis
Dictionary Management
Digital User Tracking
+ 45 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
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