Freshsales vs Zendesk Sell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 29) and more integrations (10 vs 8). Starting price: Freshsales at $9/mo vs Zendesk Sell at $19/mo. Freshsales has 72 unique features while Zendesk Sell has 26 unique features, with 3 features in common.
| Freshsales | Zendesk Sell | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 29 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $9/mo | $19/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 8 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Administration (0 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Advanced Permissions and Roles |
Analytics (6 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 3)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation | ||
| Workflows for Custom Modules |
Communication (11 vs 2)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Call and Text | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| Power Dialer | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (0 vs 3)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Activity Tracking | ||
| Centralized Platform | ||
| Contact and Deal Management |
Customization (11 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox | ||
| Zendesk Sunshine Custom Objects |
Integration (0 vs 4)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Integrations (3 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Organization (0 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Smart Lists and Templates |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| CPQ License | ||
| Task Management | ||
| Task Player |
Reporting (0 vs 1)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Subscriptions |
Reporting & Analytics (0 vs 6)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Accurate Forecasting | ||
| Activity Reporting | ||
| Advanced Analytics | ||
| Custom Dashboards | ||
| Performance Metrics | ||
| Pipeline Analysis |
Sales Engagement (0 vs 5)
| Feature | Freshsales | Zendesk Sell |
|---|---|---|
| Bulk Outreach | ||
| Deal Scoring | ||
| Lead Generation | ||
| Lead Scoring | ||
| Sales Engagement Tools |
Unique Features
Only in Freshsales (72)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 52 more unique features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Sales Triggers
Sequences
Task Automation
Call and Text
Power Dialer
Activity Tracking
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Complete Customer View
Zendesk Marketplace
Smart Lists and Templates
Task Player
Subscriptions
Accurate Forecasting
Activity Reporting
Advanced Analytics
Custom Dashboards
Performance Metrics
+ 6 more unique features
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