Freshsales vs Salesmate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers fewer features (75 vs 108) and fewer integrations (10 vs 22). Starting price: Freshsales at $9/mo vs Salesmate at $23/mo. Freshsales has 69 unique features while Salesmate has 102 unique features, with 6 features in common.
| Freshsales | Salesmate | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 108 |
| AI-Powered Features | 11 | 17 |
| Starting Price | $9/mo | $23/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 22 |
| Shared Features | 6 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 100% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
AI & Automation (0 vs 11)
| Feature | Freshsales | Salesmate |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (0 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Team Management |
Analytics (6 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 6)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Advanced Workflows | ||
| Auto Assignments | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Extra Smart Flow Credits | ||
| Sales Sequences | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue | ||
| Workflows for Custom Modules |
Calendar (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Calendar Management |
Call Management (0 vs 9)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Team Inbox |
Communication (11 vs 3)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Calling and Texting | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Conversation Inbox | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| Texts | ||
| WhatsApp Business Integration |
Contact Management (0 vs 3)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Context (5 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (11 vs 7)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Calculated Fields | ||
| Contact Lifecycle Stages | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Custom Validation Rules | ||
| Field-level Permissions | ||
| Formula Fields | ||
| Multi-currency and Multi-language | ||
| Multiple Currencies and Timezones | ||
| Record Types |
Data Management (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Custom Duplicate Management |
Document Management (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Documents |
Email Analytics (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Email Metrics |
Email Integration (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| 2-Way Email Sync |
Email Management (0 vs 6)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Email Campaign |
Infrastructure (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Dedicated IP |
Integrations (3 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Lead Capture (0 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (0 vs 3)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Marketing Analytics (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Marketing Insights |
Marketing Automation (7 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Lead Nurturing | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Text Campaigns | ||
| Visual Email Builder | ||
| Web Forms |
Marketing Optimization (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| AB Testing |
Messaging (0 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (7 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Mobile CRM | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Salesmate |
|---|---|---|
| CPQ License | ||
| Task Management |
Reporting & Analytics (0 vs 13)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales Management (0 vs 5)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (0 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (0 vs 2)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security & Compliance (0 vs 1)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Audit Logs |
Security & Permissions (0 vs 4)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Support & Training (0 vs 4)
| Feature | Freshsales | Salesmate |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (0 vs 3)
| Feature | Freshsales | Salesmate |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (0 vs 6)
| Feature | Freshsales | Salesmate |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Unique Features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
Sales Sequences
+ 49 more unique features
Only in Salesmate (102)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Sequences
Sequences
Smart Flows
Smart Queue
+ 82 more unique features
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