Freshsales vs Salesforce
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 32) and more integrations (10 vs 4). Starting price: Freshsales at $9/mo vs Salesforce at Free. Freshsales has 75 unique features while Salesforce has 32 unique features, with 0 features in common.
| Freshsales | Salesforce | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 32 |
| AI-Powered Features | 11 | 11 |
| Starting Price | $9/mo | Free |
| Pricing Tiers | 4 | 2 |
| Integrations | 10 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (11 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Einstein AI | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
AI Agents (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Agentforce |
AI Automation (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Autonomous Case Resolution |
AI Personalization (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Personalization |
Analytics (6 vs 3)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Analytics | ||
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Data Analysis | ||
| Predictive Analytics | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Task Automation | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
CRM (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Small Business CRM |
Communication (11 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| Slack | ||
| Slack Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Data (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Customer 360 |
Customer Service (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Multi-Channel Support | ||
| Service Cloud |
Customization (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Information Management | ||
| Data 360 |
Development (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| AI App Dev | ||
| Heroku |
E-Commerce (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Commerce Cloud |
Education (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Agentblazer Learning Program |
Industry Solutions (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Industry-Specific Solutions |
Integration (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| MuleSoft Integration |
Integrations (3 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 3)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Campaign Management | ||
| Marketing Cloud | ||
| Marketing Pipeline Optimization |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Marketplace (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| AppExchange |
Mobile (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Lead Conversion | ||
| Sales Cloud |
Sales Automation (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Lead Qualification |
Security (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Data Security & Privacy |
Sustainability (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Net Zero |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Salesforce (32)
Einstein AI
Agentforce
Autonomous Case Resolution
Personalization
Analytics
Data Analysis
Predictive Analytics
Task Automation
Workflow Automation
Slack
Slack Integration
Small Business CRM
Customer 360
Multi-Channel Support
Service Cloud
Contact Information Management
Data 360
AI App Dev
Heroku
Commerce Cloud
+ 12 more unique features
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