Freshsales vs Salesforce
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 20) and more integrations (10 vs 2). Starting price: Freshsales at $9/mo vs Salesforce at Free. Freshsales has 75 unique features while Salesforce has 20 unique features, with 0 features in common.
| Freshsales | Salesforce | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 20 |
| AI-Powered Features | 11 | 8 |
| Starting Price | $9/mo | Free |
| Pricing Tiers | 4 | 1 |
| Integrations | 10 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
AI Agents (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Agentforce |
AI Analytics (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Business Outcome Prediction |
Analytics (6 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Data Analytics and Insights | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Case Resolution Automation | ||
| Sales Sequences | ||
| Task and Email Automation | ||
| Workflows for Custom Modules |
Collaboration (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Multi-Department Collaboration | ||
| Slack Integration |
Communication (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Data (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| 360-Degree Customer View | ||
| Customer 360 |
Customization (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Management | ||
| Data 360 |
Industry Solutions (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Industry-Specific Solutions |
Integrations (3 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| API Access | ||
| AppExchange | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Marketing Pipeline Management |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Personalization (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Customer Journey Personalization |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Lead Conversion | ||
| Sales Pipeline Management |
Sales Automation (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Lead Qualification |
Security (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Trust and Governance |
Service (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Service Case Management |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Salesforce (20)
Agentforce
Business Outcome Prediction
Data Analytics and Insights
Case Resolution Automation
Task and Email Automation
Multi-Department Collaboration
Slack Integration
360-Degree Customer View
Customer 360
Contact Management
Data 360
Industry-Specific Solutions
AppExchange
Marketing Pipeline Management
Customer Journey Personalization
Lead Conversion
Sales Pipeline Management
Lead Qualification
Trust and Governance
Service Case Management
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