Freshsales vs Salesforce Agentforce 360
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 29) and more integrations (10 vs 9). Starting price: Freshsales at $9/mo vs Salesforce Agentforce 360 at Contact Sales. Freshsales has 75 unique features while Salesforce Agentforce 360 has 29 unique features, with 0 features in common.
| Freshsales | Salesforce Agentforce 360 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 29 |
| AI-Powered Features | 11 | 18 |
| Starting Price | $9/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 10 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
AI Agent Configuration (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Topics |
AI Agent Development (0 vs 3)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Apex Development | ||
| No-Code AI Agent Builder | ||
| Prompt Templates |
AI Agent Management (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce 360 Platform |
AI Safety / Security (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Action Guardrails |
Analytics (6 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Real-Time Intelligence | ||
| Standard Reports | ||
| Win-loss Analysis |
Analytics / Reporting (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Tableau |
Application Development (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Heroku |
Automation (5 vs 2)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Digital Labor Automation | ||
| Flows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
CRM Suite (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Small Business Suite (Starter Suite) |
Communication (11 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Communication / Collaboration (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Slack Integration |
Context (5 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Service (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Service |
Customization (11 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Data 360 |
Data Management / Integration (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Zero Copy Partner Network |
E-commerce (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Commerce |
Field Service (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Field Service |
Integration (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| MuleSoft |
Integrations (3 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Marketing |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Marketplace / Integrations (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| AppExchange |
Mobile (7 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Operations (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Revenue Operations |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Platform (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Customer 360 |
Productivity (2 vs 0)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Sales |
Security / AI Safety (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Einstein Trust Layer |
Services (0 vs 2)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Professional Services | ||
| Success Plans |
Sustainability (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Net Zero Cloud |
User Interface (0 vs 1)
| Feature | Freshsales | Salesforce Agentforce 360 |
|---|---|---|
| Conversational Interface |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Salesforce Agentforce 360 (29)
Topics
Apex Development
No-Code AI Agent Builder
Prompt Templates
Agentforce 360 Platform
Action Guardrails
Real-Time Intelligence
Tableau
Heroku
Digital Labor Automation
Flows
Slack Integration
Small Business Suite (Starter Suite)
Agentforce Service
Data 360
Zero Copy Partner Network
Agentforce Commerce
Agentforce Field Service
MuleSoft
Agentforce Marketing
+ 9 more unique features
View Freshsales details View Salesforce Agentforce 360 details Freshsales alternatives Salesforce Agentforce 360 alternatives
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